AI Platform Support Engineer | Triage & Optimize

RiseMe; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Equity

Job summary

HappyRobot is seeking a Customer Support Engineer to triage issues, debug problems, and ensure customers get the most out of the AI platform. You will diagnose issues, design quick solutions, and collaborate with engineering and product teams to strengthen the platform.

You’ll apply prompt engineering to fine-tune AI workers for reliability and speed in real-world logistics workflows. This role suits someone with strong technical fundamentals eager to grow into senior roles.

Qualifications

• Excellent written and verbal communication in English.
• Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
• Curiosity and adaptability: you can learn customer workflows quickly and propose solutions.
• Self-starter mindset — comfortable working independently, with a bias toward action.
• Passion for delivering outstanding customer experiences.

Responsibilities

• Triage customer issues and quickly diagnose root causes.
• Debug problems and design quick solutions in collaboration with engineering.
• Work with product teams to improve the platform and escalate where needed.
• Apply prompt engineering to fine-tune AI workers for real-world workflows.
• Explain technical concepts clearly to non-technical stakeholders.

Skills

Python

React

TypeScript

Node.js

LLM prompting

API integrations

Debugging

Customer communication

Tools

Docker

AWS

Kubernetes

Job description

HappyRobot is seeking a Customer Support Engineer to triage issues, debug problems, and ensure customers get the most out of the AI platform. You will diagnose issues, design quick solutions, and collaborate with engineering and product teams to strengthen the platform.

You’ll apply prompt engineering to fine-tune AI workers for reliability and speed in real-world logistics workflows. This role suits someone with strong technical fundamentals eager to grow into senior roles.