AI-Driven Application Support Engineer I

Cvent, Inc.; San Francisco, California (CA, MO, WA); Hybrid; USD 79,000 - 90,000; Full time

Job summary

Cvent, Inc. in San Francisco is seeking a Software Support Engineer to provide top-tier support for our product offerings to internal teams and clients.

This role emphasizes debugging frontend and backend systems, data analysis via SQL, and close collaboration with operations and development teams to resolve issues affecting live events. You'll apply AI-powered tools to speed troubleshooting, document findings, and communicate clearly with technical and non-technical stakeholders.

Qualifications

• BS in Computer Science, Information Systems or equivalent major with strong academic performance (Or 2+ years of experience in a technical software support role)
• Excellent problem solving and analytical skills.
• Understanding of relational databases and non-relational datastores and how to query them (SQL/N1QL)
• Working knowledge of HTML/CSS.
• Understanding of the Software Development Life Cycle.
• Solid knowledge of at least one object-oriented programming language.
• Curiosity and eagerness to investigate how software works, identify what's going wrong, and propose solutions when something isn't working as expected.
• Comfort using AI-powered tools to speed up problem-solving, search through logs, and better understand unfamiliar code.
• Outstanding oral and written communication skills with an ability to convey technical information to a non-technical audience.
• Aptitude for learning new technologies.
• Zealous attention to detail.

Responsibilities

• Provide top-tier software support for Cvent’s product offerings to our customer service team and clients. This role is not customer facing.
• Troubleshoot and maintain frontend and backend systems.
• Assist operations and development teams with debugging software issues.
• Demonstrate critical thinking and clear communication to resolve time-sensitive impacting live events.
• Practice ownership of work items assigned to you, utilizing your product knowledge, technical troubleshooting skills, critical thinking, and collaboration with others to drive each issue to resolution for our customers.
• Query databases to generate and analyze data for reporting and troubleshooting purposes.
• Work with our solutions specialist & sales engineering teams to ensure the successful operation of our partner and client integrations.
• Collaborate with multiple teams to find, analyze, and resolve client issues.
• Monitor, document and report system and performance issues.
• Utilize functional and technical knowledge to facilitate communication between technology teams and other departments on issue status and resolution.
• Supply in-depth technical and business product knowledge to multiple teams.
• Utilize AI tooling to facilitate and empower your troubleshooting approach

Skills

Problem solving

SQL

HTML/CSS

Debugging

OOP

AI tooling

Communication

Learning agility

Data analysis

JavaScript

Education

BS in Computer Science/Information Systems

Tools

Datadog

Splunk

AWS

APIs (SOAP/REST)

Docker

Jenkins

Git

Java

JavaScript

TypeScript

React Native

Node.js

Python

Job description

Cvent, Inc. in San Francisco is seeking a Software Support Engineer to provide top-tier support for our product offerings to internal teams and clients.

This role emphasizes debugging frontend and backend systems, data analysis via SQL, and close collaboration with operations and development teams to resolve issues affecting live events. You'll apply AI-powered tools to speed troubleshooting, document findings, and communicate clearly with technical and non-technical stakeholders.