AI Platform Support Engineer

Happyrobot.ai; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Equity

Hybrid work model

Job summary

HappyRobot.ai is seeking a Customer Support Engineer to triage and resolve customer issues on our AI platform. You will work across engineering and product to design quick fixes and validate improvements, using prompt engineering to tune AI workers for reliability.

The role blends technical support and customer engineering, offering growth towards a senior, product-facing position while supporting real-world logistics workflows.

Qualifications

• Excellent written and verbal communication in English.
• Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
• Curiosity and adaptability to learn customer workflows quickly and propose solutions.

Responsibilities

• Triage customer issues and diagnose root causes to deliver quick solutions.
• Collaborate with engineering and product teams to improve the platform.
• Design and test lightweight fixes and workarounds for customer problems.
• Apply prompt engineering to fine-tune AI workers for accuracy and speed across workflows.

Skills

Python

React

TypeScript

Node.js

APIs & integrations

LLM prompting

Debugging

English communication

Tools

AWS

Docker

Job description

HappyRobot.ai is seeking a Customer Support Engineer to triage and resolve customer issues on our AI platform. You will work across engineering and product to design quick fixes and validate improvements, using prompt engineering to tune AI workers for reliability.

The role blends technical support and customer engineering, offering growth towards a senior, product-facing position while supporting real-world logistics workflows.