Hybrid AI Platform Customer Support Engineer

Openkrill; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Equity

Job summary

HappyRobot is seeking a Customer Support Engineer to join our hybrid team and help customers optimize our AI platform. You will triage issues, debug problems, and design quick solutions in partnership with engineering and product teams.

You’ll apply prompt engineering to tune AI workers for real‑world logistics workflows and grow into senior customer engineering roles over time. You will work across our stack with Python, React, TypeScript, and Node.js, handling API integrations and cloud

Qualifications

• Excellent written and verbal English.
• Strong triage, prioritization and independent problem solving.
• Curiosity and adaptability to learn customer workflows quickly.
• Self-starter with bias toward action.
• Passion for delivering outstanding customer experiences.

Responsibilities

• Triage customer issues and diagnose root causes quickly.
• Design and test quick solutions with engineering and product teams.
• Apply prompt engineering to fine‑tune AI workers for customers.
• Collaborate with cross‑functional teams to improve platform reliability.

Skills

Python

React

TypeScript

Node.js

APIs

Tools

Cloud deployments

Job description

HappyRobot is seeking a Customer Support Engineer to join our hybrid team and help customers optimize our AI platform. You will triage issues, debug problems, and design quick solutions in partnership with engineering and product teams.

You’ll apply prompt engineering to tune AI workers for real‑world logistics workflows and grow into senior customer engineering roles over time. You will work across our stack with Python, React, TypeScript, and Node.js, handling API integrations and cloud