Technical Customer Support Specialist

Happyrobot.ai; United States; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Equity

Hybrid work model

Job summary

HappyRobot.ai is seeking a Customer Support Engineer to triage and resolve customer issues on our AI platform. You will work across engineering and product to design quick fixes and validate improvements, using prompt engineering to tune AI workers for reliability.

The role blends technical support and customer engineering, offering growth towards a senior, product-facing position while supporting real-world logistics workflows.

Qualifications

• Excellent written and verbal communication in English.
• Strong ability to triage, prioritize, and resolve issues independently under tight deadlines.
• Curiosity and adaptability to learn customer workflows quickly and propose solutions.

Responsibilities

• Triage customer issues and diagnose root causes to deliver quick solutions.
• Collaborate with engineering and product teams to improve the platform.
• Design and test lightweight fixes and workarounds for customer problems.
• Apply prompt engineering to fine-tune AI workers for accuracy and speed across workflows.

Skills

Python

React

TypeScript

Node.js

APIs & integrations

LLM prompting

Debugging

English communication

Tools

AWS

Docker

Job description

About HappyRobot

HappyRobot is the infrastructure for enterprises to build and orchestrate AI workforces. Our AI workers don't just communicate through voice and email - they make decisions, take action, and run operations autonomously across entire enterprise systems. Born in Y Combinator (S23) and backed by a16z, Base10, Prysm Capital and Eurazeo with over $200M raised, we power critical operations for global enterprises worldwide. Our platform is battle-tested in the most demanding environments, where AI has real consequences. We started in logistics, built our own voice stack, models, and orchestration layer from the ground up, and are now bringing that infrastructure to every enterprise that runs the real economy. Learn more about our vision in our manifesto.

About the Role

As a Customer Support Engineer, youʼll be on the front lines of our customer experience. Youʼll work directly with customers to quickly triage issues, debugproblems, and ensure theyʼre getting the most out of HappyRobotʼs AI platform. This role is a hybrid between technical support and customer engineering: youʼlldiagnose issues, design and test quick solutions, and collaborate closely with bothengineering and product teams to make our platform even stronger. Youʼll also apply prompt engineering skills to help customers fine-tune their AIworkers, ensuring accuracy, reliability, and speed across real-world logisticsworkflows. This role is ideal for someone with strong technical fundamentals who wants togrow into a more senior customer engineering or product-facing position overtime.

Tech Profile

• Comfortable Full-Stack: Python, React, TypeScript, Node.js.
• Experience managing APIs and integrations with third-party systems.
• Some exposure to infrastructure and cloud deployments.
• Familiarity with LLM prompting and tuning of voices/transcribers; eager toexperiment and iterate.
• Strong debugging and problem-solving skills — quick at identifying the rootcause of issues.

Must Have

• Excellent written and verbal communication skills in English — able to explaintechnical concepts clearly to non-technical stakeholders.
• Strong ability to triage, prioritize, and resolve issues independently undertight deadlines.
• Curiosity and adaptability: you can learn customer workflows quickly andpropose solutions.
• Self-starter mindset — comfortable working independently, with a bias towardaction.
• Passion for delivering outstanding customer experiences.

Why join us?

• Join a world-class team of engineers and builders.
• Backed by top investors including a16z, Y Combinator, Base10, Prysm Capital and Eurazeo.
• Have ownership and autonomy of projects and are encouraged to ship.
• Comprehensive Benefits including healthcare, dental, vision coverage.
• Competitive salary + equity in a high-growth startup.

Our Operating Principles

Extreme OwnershipWe take full responsibility for our work, outcomes, and team success. No excuses, no blame-shifting — if something needs fixing, we own it and make it better. This means stepping up, even when it’s no