Product Support Engineer: AI, Cloud & Connected Hardware

Botrista, Inc.; San Francisco (CA); Presencial; USD 100.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical insurance (fully paid)

Dental insurance (99% company-paid)

Vision insurance (99% company-paid)

Paid time off: 15 days + 7 sick + 14

Wellness benefits

Cell phone and internet reimbursement

401K

SF office with outdoor rooftop

Free beverages, snacks, and lunches

Descripción de la vacante

Botrista, Inc. is seeking a hands-on Product Support Engineer to bridge customer operations and Product Engineering for our connected automation systems.

This software-oriented, system-level role will troubleshoot complex product issues and support integrations while collaborating with Engineering to deliver scalable solutions. The ideal candidate will work across software, cloud, configuration, integrations, and hardware, with strong problem-solving and customer-facing communication.

Formación

• Bachelor's degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.
• Hands-on programming or scripting experience and ability to read, debug, and modify existing source code.
• Strong system-level troubleshooting and root cause analysis skills.
• Strong sense of urgency and responsiveness when supporting customers and internal teams, with the ability to prioritize and act quickly on time-sensitive issues.
• Comfortable working with connected hardware and physical systems as part of system-level investigation.
• Strong customer-facing communication and ability to work effectively with Engineering teams.
• Willingness to travel locally to customer sites when needed.

Responsabilidades

• Develop prototypes, scripts, tools, and lightweight source-code changes to validate new features, AI-enabled capabilities, and system integrations before full product development.
• Support proof-of-concept development and integration with emerging technologies, including AI and robotic systems.
• Configure and support integrations between our products and external systems, platforms, and connected equipment.
• Serve as a technical escalation point for complex customer and system issues and drive timely resolution.
• Troubleshoot end-to-end across software, cloud, networking, configuration, integrations, and overall system behavior.
• Visit customer sites when needed to investigate real-world product behavior, understand workflows, and translate field needs into actionable engineering feedback.
• Analyze new integration or feature needs, define technical requirements, and identify practical implementation approaches.
• Monitor product and software releases, communicate deployment updates, and serve as the main US point of contact for release communications and announcements.

Conocimientos

Python

C/C++

Programming

Scripting

Customer-facing

Educación

Bachelor's degree in CS/CE

Herramientas

APIs

Diagnostics tools

Cloud platforms

Descripción del empleo

Botrista, Inc. is seeking a hands-on Product Support Engineer to bridge customer operations and Product Engineering for our connected automation systems.

This software-oriented, system-level role will troubleshoot complex product issues and support integrations while collaborating with Engineering to deliver scalable solutions. The ideal candidate will work across software, cloud, configuration, integrations, and hardware, with strong problem-solving and customer-facing communication.