Remote AI Platform Support Engineer

Together Computer Inc; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Startup equity

Health insurance

Remote work flexibility

Resumo da oferta

Together AI is seeking a Technical Support Engineer to be the first line of defense for customers building training, fine-tuning, and inference pipelines. You will dive deep into complex technical challenges, providing swift solutions and acting as a product expert within the Customer Experience team.

You’ll collaborate with product, sales, engineering, and research to resolve issues, answer API questions, provision SSO, handle billing inquiries, and drive customer success in our fast-paced AI

Qualificações

• 2+ years in a customer-facing technical role.
• Ability to read/write curl/HTTP, JSON errors, and API concepts.
• Familiarity with SaaS billing processes and refunds.
• SAML/OIDC concepts and IdP configuration guidance.
• Knowledge of Kubernetes, SLURM, Ansible, storage and container infra.
• Strong communication and cross-team collaboration skills.
• Experience with a customer support platform (Zendesk, Intercom, etc.).
• Understanding of language model APIs, tokens, and contexts.

Responsabilidades

• Triages inbound support tickets across self-serve and enterprise customers and identifies patterns.
• Drafts clear status updates and maintenance notices during incidents or planned windows.
• Collaborates with Engineering, Research, and Product to resolve customer issues.
• Answers questions about API usage, fine-tuning workflows, and deployment configurations.
• Configures SSO connections for enterprise customers and assists with IdP setup.
• Handles billing questions and coordinates refunds or disputes with finance.
• Resolves API key creation failures, org linkage, and access changes.

Conhecimentos

Customer-facing role

Curl/HTTP requests

JSON error responses

API key scoping

SaaS billing knowledge

SAML

OIDC

Kubernetes

Ansible

NFS storage

Scripting languages

Zendesk/Intercom/Freshdesk

LM API concepts

Ownership & learning

Ferramentas

Kubernetes

SLURM

Ansible

NFS storage

Container tooling

Descrição da oferta de emprego

Together AI is seeking a Technical Support Engineer to be the first line of defense for customers building training, fine-tuning, and inference pipelines. You will dive deep into complex technical challenges, providing swift solutions and acting as a product expert within the Customer Experience team.

You’ll collaborate with product, sales, engineering, and research to resolve issues, answer API questions, provision SSO, handle billing inquiries, and drive customer success in our fast-paced AI