AI Platform Growth & Adoption Lead

Listen Labs; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health, dental, and vision

Annual Learning Stipend

Annual Wellness Stipend

Monthly AI tools stipend

Private chef in SF office

Flexible time off

Company offsites

Job summary

Listen Labs in San Francisco is hiring an Engagement Manager to help customers maximize the value of our AI-powered research platform. You’ll own onboarding, drive adoption, and ensure renewals by building strong relationships.

You’ll be the primary day-to-day contact for key accounts, partner with sales to spot expansion opportunities, and feed customer feedback to product to shape the roadmap. The role requires 4–8 years of experience, excellent communication, and comfort with ambiguity in a

Qualifications

• 4–8 years of professional experience.
• Customer-facing experience is a plus.
• Experience with research, insights, or AI products is a plus.
• Ability to work in office 5 days/week.

Responsibilities

• Own the customer journey post-sale, onboarding, adoption, retention, and growth.
• Serve as the primary day-to-day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate with product and engineering to shape the roadmap.
• Develop and refine customer success playbooks as we scale.

Skills

Relationship building

Communication

Organizational skills

Client management

Ambiguity tolerance

Job description

Listen Labs in San Francisco is hiring an Engagement Manager to help customers maximize the value of our AI-powered research platform. You’ll own onboarding, drive adoption, and ensure renewals by building strong relationships.

You’ll be the primary day-to-day contact for key accounts, partner with sales to spot expansion opportunities, and feed customer feedback to product to shape the roadmap. The role requires 4–8 years of experience, excellent communication, and comfort with ambiguity in a