AI Platform Growth & Adoption Lead

Listen Labs, Inc; New York (NY); On-site; USD 132,000 - 180,000; Full time

Benefits offered by this job

Equity ownership

Healthcare & dental coverage

Flexible time off

Job summary

Listen Labs is hiring an Engagement Manager to help customers fully leverage our AI-powered research platform. You’ll own the post‑sale journey, drive onboarding and adoption, and partner with sales to identify expansions.

You’ll also collect feedback to shape product roadmap and refine customer success playbooks as we scale. We value relationship-building, strong communication, and an autonomous, fast-paced mindset.

Qualifications

• 4–8 years of professional experience.
• Experience in a customer-facing position is a plus.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.
• Ability to work in our NYC office 5 days/week.

Responsibilities

• Own the customer journey post‑sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day‑to‑day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
• Develop and refine customer success playbooks as we scale.

Skills

Relationship building

Communication

Organizational skills

Self-starter

Ambiguity handling

Experience with AI/research products

Job description

Listen Labs is hiring an Engagement Manager to help customers fully leverage our AI-powered research platform. You’ll own the post‑sale journey, drive onboarding and adoption, and partner with sales to identify expansions.

You’ll also collect feedback to shape product roadmap and refine customer success playbooks as we scale. We value relationship-building, strong communication, and an autonomous, fast-paced mindset.