AI Platform Engagement & Growth Lead

Listen Labs; New York (NY); On-site; USD 132,000 - 180,000; Full time

Benefits offered by this job

Healthcare and dental coverage

Flexible time off

Equity ownership

Job summary

Listen Labs in New York City is seeking an Engagement Manager to help customers fully adopt our AI-powered research platform. You’ll own the post-sale journey, guiding onboarding, adoption, retention, and growth, and serve as the day-to-day contact for key accounts.

Collaborate with sales to spot expansion and renewal opportunities, provide proactive guidance to maximize value, and partner with product and engineering to feed roadmap.

Qualifications

• 4–8 years of professional experience.
• Experience in a customer-facing position is a plus.
• Strong relationship-building, communication, and organizational skills.
• Self-starter comfortable with ambiguity and fast-paced environments.
• Experience with research, insights, or AI products is a plus.
• Ability to work in our NYC office 5 days/week.

Responsibilities

• Own the customer journey post-sale, managing onboarding, adoption, retention, and growth.
• Serve as the primary day‑to‑day contact for key accounts.
• Partner with sales to identify expansion and renewal opportunities.
• Provide proactive guidance and support to maximize customer value.
• Collect customer feedback and collaborate closely with product and engineering teams to shape our roadmap.
• Develop and refine customer success playbooks as we scale.

Skills

Relationship building

Communication

Organizational skills

Self-starter

Customer-facing experience

AI product experience

Job description

Listen Labs in New York City is seeking an Engagement Manager to help customers fully adopt our AI-powered research platform. You’ll own the post-sale journey, guiding onboarding, adoption, retention, and growth, and serve as the day-to-day contact for key accounts.

Collaborate with sales to spot expansion and renewal opportunities, provide proactive guidance to maximize value, and partner with product and engineering to feed roadmap.