AI Platform Enterprise Success Manager

Zoom

Nashville (TN)

Hybrid

USD 106,000 - 224,000

Full time

14 days+

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Job summary

Zoom, Nashville-based, seeks a seasoned customer success professional to partner with enterprise clients and drive ROI through adoption and expansion. You will build strategic relationships, guide AI-enabled workflows, and collaborate with sales and product teams to optimize outcomes.

Ideal candidates will have 5+ years in SaaS customer success or related roles, with strong executive communication and a track record in RevOps.

Qualifications

5 years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment.
Manage retention and growth metrics (Gross/Net Revenue Retention) through high-engagement.
Communicate complex concepts clearly to technical and non-technical audiences.
Deliver presentations effectively to executives and large groups.
Apply consultative problem-solving to drive outcomes.
Understand SaaS products and RevOps concepts; Salesforce experience preferred.
Familiarity with AI-assisted workflows and data automation.

Responsibilities

Build and maintain strategic multi-threaded relationships with enterprise stakeholders and executives.
Drive measurable customer outcomes by tracking KPIs and guiding platform adoption.
Partner with Account Management to drive renewals, negotiations, and expansion.
Deliver tailored training and strategic advisory to enable success and adoption.
Develop expertise in data modeling, integrations, and platform configuration.
Collaborate with Sales, Product, Marketing, and Support to create seamless experiences.