Strategic Enterprise CSM - AI Platform Growth

Zoom; Jackson (MS); Hybrid; USD 106,000 - 224,000; Full time

Job summary

Zoom is seeking a strategic Customer Success professional to partner with enterprise customers, maximize ROI, and drive revenue growth. The role involves building executive relationships, guiding product adoption, and expanding accounts within a fast-growing AI-enabled platform.

The position emphasizes strong communication, data-driven outcomes, and collaboration across Sales, Product, Marketing, and Support teams within a structured hybrid work model.

Qualifications

• 5 years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment.
• Experience managing retention and growth metrics (Gross Revenue Retention/Net Revenue Retention).
• Ability to communicate complex concepts clearly to technical and non-technical audiences.
• Experience delivering presentations to end-users, executives, and large groups.

Responsibilities

• Building and maintaining strategic multi-threaded relationships with enterprise stakeholders and executives to support business goals.
• Driving measurable customer outcomes by tracking KPIs and guiding platform adoption.
• Partner with Account Management to drive contract renewals, negotiations, and expansion opportunities.
• Delivering tailored training, best practices, and strategic advisory to enable customer success.
• Developing expertise in data modeling, integrations, platform configuration, and handling escalations with CS Engineering.
• Collaborating with Sales, Product, Marketing, and Support to create seamless customer experiences.

Skills

Customer Success

Account Management

Strategic Consulting

Tools

Salesforce

CRM Systems

Job description

Zoom is seeking a strategic Customer Success professional to partner with enterprise customers, maximize ROI, and drive revenue growth. The role involves building executive relationships, guiding product adoption, and expanding accounts within a fast-growing AI-enabled platform.

The position emphasizes strong communication, data-driven outcomes, and collaboration across Sales, Product, Marketing, and Support teams within a structured hybrid work model.