Enterprise SaaS Customer Success Manager — ROI & Adoption

Kenyan Edu; Northern (KY); Hybrid; USD 119,000 - 140,000; Full time

Benefits offered by this job

Bonus eligibility

Equity

Benefits package

Job summary

Abnormal AI is seeking a Customer Success Manager for the Enterprise segment (Missouri Valley) to act as the primary liaison for strategic customers. You will guide platform adoption, lead regular business reviews, and align stakeholders on success metrics to support renewal and expansion.

Ideal candidates bring 5+ years in enterprise SaaS customer success, proven executive relationship skills, and a technical comfort with SaaS products.

Qualifications

• 5+ years of enterprise SaaS experience in customer success or related roles.
• Proven ability to manage executive-level relationships and complex portfolios.
• Strong communication, strategic planning, and issue-resolution skills.

Responsibilities

• Serve as main liaison for assigned enterprise customers and drive platform adoption.
• Deliver regular business reviews (QBRs/EBRs) and communicate ROI clearly.
• Identify risks/opportunities and coordinate with product, engineering, support, and sales.
• Educate customers on features and drive expansion and long-term retention.

Skills

Executive relationships

Strategic thinking

Communication

Problem-solving

CRM tools

Cross-functional

Education

Bachelor's degree in CS/Engineering or related

Tools

Salesforce

Jira

Job description

Abnormal AI is seeking a Customer Success Manager for the Enterprise segment (Missouri Valley) to act as the primary liaison for strategic customers. You will guide platform adoption, lead regular business reviews, and align stakeholders on success metrics to support renewal and expansion.

Ideal candidates bring 5+ years in enterprise SaaS customer success, proven executive relationship skills, and a technical comfort with SaaS products.