AI Platform Engagement Manager - Scale & Impact

Profound; New York (NY); On-site; USD 85,000 - 160,000; Full time

Benefits offered by this job

Equity options

Full range of benefits

Variable compensation

Job summary

A leading AI marketing platform is seeking an Engagement Manager to drive customer success with their AI search programs. This role requires over 2 years of experience with scale or SMB customers, exceptional communication skills, and an analytical mindset. The successful candidate will collaborate with various teams to ensure smooth customer journeys, from onboarding to impactful outcomes. The NYC-based position offers a competitive salary range of $85,000 to $160,000 with benefits and equity options.

Qualifications

• 2+ years of experience in customer success or product management.
• Excellent communication and presentation skills.
• Strong analytical abilities and comfort with quantitative data.

Responsibilities

• Develop and execute tech-touch strategies for SMB customers.
• Own the full customer journey from onboarding to outcomes.
• Partner with teams to optimize implementation and resolve issues.

Skills

Customer success experience

Strong communication skills

Analytical mindset

Systems thinking

Experience in search or marketing industry

Job description

A leading AI marketing platform is seeking an Engagement Manager to drive customer success with their AI search programs. This role requires over 2 years of experience with scale or SMB customers, exceptional communication skills, and an analytical mindset. The successful candidate will collaborate with various teams to ensure smooth customer journeys, from onboarding to impactful outcomes. The NYC-based position offers a competitive salary range of $85,000 to $160,000 with benefits and equity options.