AI Ops Engineer Intern — App Support & Automation

Cox; Atlanta (GA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Mentor program

Professional growth

Networking opportunities

Job summary

Cox is seeking an Application Support Engineering Intern to work with Sr. engineers and SREs to ensure 170+ applications run reliably. You will help build AI Ops tools using VS Code, Github and related technologies, contributing to scalable, secure support solutions.

You’ll gain hands-on experience in deployment automation, CI/CD, and tooling that enhances service levels, while being mentored by experienced engineers and leaders within Cox.

Qualifications

• Currently enrolled in a degree-seeking program in computer science, computer engineering, or related field (Bachelor's or Master's).
• Eager to learn, develop solutions and passion for customer service and team success.
• Hands-on with Copilot Studio: topics/intents, instructions, Generative Answers, knowledge sources, and actions via Power Automate/connectors.

Responsibilities

• Collaborate with architecture, software development, security, and DevOps teams to design, implement, and maintain scalable and secure Application Support solutions.
• Develop, implement, and socialize Application Support best practices.
• Develop and automate deployment, configuration, and monitoring processes to streamline software delivery and enhance system performance.
• Manage and optimize the CI/CD pipeline, ensuring seamless integration and continuous delivery of software updates.
• Maintain Application Support tools to maintain vendor and security compliance.
• Support Application Support tools performance to meet agreed upon SLAs.
• Implement and maintain robust security measures to protect data, systems, and applications.
• Stay current with industry trends, emerging technologies, and best practices in Application Support, and proactively apply them to improve our development and deployment processes.
• Proactively address issues and pursue improvements.
• Document processes to facilitate knowledge sharing and support team members.

Skills

Copilot Studio

JavaScript

Node.js

YML

Bash

Python

PowerShell

Azure

AWS

Oracle Cloud

Education

Bachelor's or Master's in CS/CE or related field

Tools

Copilot Studio

Job description

Cox is seeking an Application Support Engineering Intern to work with Sr. engineers and SREs to ensure 170+ applications run reliably. You will help build AI Ops tools using VS Code, Github and related technologies, contributing to scalable, secure support solutions.

You’ll gain hands-on experience in deployment automation, CI/CD, and tooling that enhances service levels, while being mentored by experienced engineers and leaders within Cox.