Application Support Engineering Intern - Summer 2027

CCS Cox Corporate Services, Inc.; Atlanta (GA); Hybrid; USD 33,000 - 50,000; Part time

Benefits offered by this job

Health insurance

401(k) retirement planning

Paid time off

Job summary

Cox Enterprises in Atlanta invites a technically curious student to join our Application Support Engineering Intern program. You will help Sr.

engineers keep 170+ applications running reliably while contributing to AI Ops tooling using VS Code and GitHub. Work across architecture, dev, security and DevOps teams to design, implement, and maintain scalable Application Support solutions; automate deployment, monitoring and CI/CD improvements.

Qualifications

• Currently enrolled in a degree-seeking program in CS/CE or related field (Bachelor's or Master's).
• Willingness to learn and collaborate with a team.
• Ability to author, test, and iterate prompts; evaluate responses for accuracy, safety, and tone.
• Hands-on with Copilot Studio: topics/intents, instructions, Generative Answers, knowledge sources, and actions via Power Automate/connectors.
• Scripting and automation skills (e.g., JavaScript, Node.js, YAML, Bash, Python, PowerShell).
• Knowledge of cloud platforms such as Azure, Oracle Cloud, AWS including provisioning, monitoring, and security.
• Excellent communication and collaboration skills to work with cross-functional teams.

Responsibilities

• Collaborate with architecture, software development, security, and DevOps teams to design, implement, and maintain scalable and secure Application Support solutions.
• Develop, implement, and socialize Application Support best practices.
• Develop and automate deployment, configuration, and monitoring processes to streamline software delivery and enhance system performance.
• Manage and optimize the CI/CD pipeline, enabling seamless integration and continuous delivery of updates.
• Maintain Application Support tools to ensure vendor and security compliance.
• Support Application Support tools performance to meet SLAs.
• Implement and maintain robust security measures to protect data, systems, and applications.
• Stay current with industry trends and apply improvements to development and deployment processes.
• Proactively address issues and pursue improvements.
• Document processes to facilitate knowledge sharing.

Skills

Scripting

Cloud platforms

Automation

Communication

Team collaboration

Education

Bachelor's or Master's in CS/CE or related

Tools

Copilot Studio

Power Automate

GitHub

Job description

Company Cox Enterprises Job Family Group Business Operations Job Profile Intern - Technical Management Level Individual Contributor Flexible Work Option Hybrid - Ability to work remotely part of the week Travel % No Work Shift Day

Compensation Hourly base pay rate is $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

There's something really inspiring about the idea of innovators teaming up to build something incredible. If you agree, then you might be a perfect fit for a tech job at Cox! The Application Support Engineering Intern is a hands-on operations position. As a member of our Application Support Engineering function, you will work closely with Sr. Application Support engineers and Site Reliability Engineers to ensure that our vast portfolio of over 170 distinct applications are continually functioning to expected service levels and reliability tools and automation are evolving to best support the needs of our stakeholders and customers. Your primary area of focus will be to contribute in building our AI Ops tools leveraging VS Code, Github and other tools as needed.

What’s In It For You?

• We value your time and potential. At Cox, you’ll be exposed to meaningful and challenging work.
• You won’t be left alone to figure things out. You’ll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on.
• You’ll experience real accountability to develop your professional skills.
• You’ll expand your network and professional toolbox through exposure to senior leaders.
• You’ll help us build a bold future that is sustainable, accessible and inclusive.

Responsibilities:

• Collaborate with architecture, software development, security, and DevOps teams to design, implement, and maintain scalable and secure Application Support solutions.
• Develop, implement, and socialize Application Support best practices.
• Develop and automate deployment, configuration, and monitoring processes to streamline software delivery and enhance system performance.
• Manage and optimize the CI/CD pipeline, ensuring seamless integration and continuous delivery of software updates.
• Maintain Application Support tools to maintain vendor and security compliance.
• Support Application Support tools performance to meet agreed upon SLAs.
• Implement and maintain robust security measures to protect data, systems, and applications.
• Stay current with industry trends, emerging technologies, and best practices in Application Support, and proactively apply them to improve our development and deployment processes.
• Proactively address issues and pursue improvements.
• Document processes to facilitate knowledge sharing and support team members.

Qualifications:

• Currently enrolled in a degree-seeking program in computer science, computer engineering, or related field. (Bachelors or Master's)
• Eager to learn, develop solutions and passion for customer service and team success.
• Ability to author, test, and iterate prompts/instructions; evaluate responses for accuracy, safety, and tone.
• Hands-on with Copilot Studio: topics/intents, instructions, Generative Answers, knowledge sources, and actions via Power Automate/connectors
• Scripting and automation skills (e.g., javascript, Node js, YML, Bash, Python, PowerShell) to streamline deployment and maintenance processes.
• Knowledge of cloud platforms such as Azure, Oracle Cloud, AWS including infrastructure provisioning, monitoring, and security.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.

Benefits

• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
• For more details on what benefits you may be offered, visit our benefits page.

About Us

As our primary divisions Cox Automotive and Cox Communications drive new waves of innovation, Cox Enterprises is entering spaces like cleantech, healthcare, esports and more. We're a family business guided by a legacy of bold innovation that’s driven by those who want to make their mark. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Cox brings together the world's greatest minds to help breathe life into new possibilities - and drive innovation for a better future. That's why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology - and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there's no challenge too great for our pioneers. And there's no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.