Application Support Engineering Intern - Summer 2027

Cox; Atlanta (GA); On-site; USD 33,000 - 50,000; Full time

Benefits offered by this job

Mentor program

Professional growth

Networking opportunities

Job summary

Cox is seeking an Application Support Engineering Intern to work with Sr. engineers and SREs to ensure 170+ applications run reliably. You will help build AI Ops tools using VS Code, Github and related technologies, contributing to scalable, secure support solutions.

You’ll gain hands-on experience in deployment automation, CI/CD, and tooling that enhances service levels, while being mentored by experienced engineers and leaders within Cox.

Qualifications

• Currently enrolled in a degree-seeking program in computer science, computer engineering, or related field (Bachelor's or Master's).
• Eager to learn, develop solutions and passion for customer service and team success.
• Hands-on with Copilot Studio: topics/intents, instructions, Generative Answers, knowledge sources, and actions via Power Automate/connectors.

Responsibilities

• Collaborate with architecture, software development, security, and DevOps teams to design, implement, and maintain scalable and secure Application Support solutions.
• Develop, implement, and socialize Application Support best practices.
• Develop and automate deployment, configuration, and monitoring processes to streamline software delivery and enhance system performance.
• Manage and optimize the CI/CD pipeline, ensuring seamless integration and continuous delivery of software updates.
• Maintain Application Support tools to maintain vendor and security compliance.
• Support Application Support tools performance to meet agreed upon SLAs.
• Implement and maintain robust security measures to protect data, systems, and applications.
• Stay current with industry trends, emerging technologies, and best practices in Application Support, and proactively apply them to improve our development and deployment processes.
• Proactively address issues and pursue improvements.
• Document processes to facilitate knowledge sharing and support team members.

Skills

Copilot Studio

JavaScript

Node.js

YML

Bash

Python

PowerShell

Azure

AWS

Oracle Cloud

Education

Bachelor's or Master's in CS/CE or related field

Tools

Copilot Studio

Job description

There's something really inspiring about the idea of innovators teaming up to build something incredible. If you agree, then you might be a perfect fit for a tech job at Cox!

The Application Support Engineering Intern is a hands-on operations position. As a member of our Application Support Engineering function, you will work closely with Sr. Application Support engineers and Site Reliability Engineers to ensure that our vast portfolio of over 170 distinct applications are continually functioning to expected service levels and reliability tools and automation are evolving to best support the needs of our stakeholders and customers. Your primary area of focus will be to contribute in building our AI Ops tools leveraging VS Code, Github and other tools as needed.

What's In It For You?

• We value your time and potential. At Cox, you'll be exposed to meaningful and challenging work.
• You won't be left alone to figure things out. You'll have a team of supporters (plus an assigned program mentor) who will show you the ropes, guide you to excellence and cheer you on.
• You'll experience real accountability to develop your professional skills.
• You'll expand your network and professional toolbox through exposure to senior leaders.
• You'll help us build a bold future that is sustainable, accessible and inclusive.

Responsibilities:

• Collaborate with architecture, software development, security, and DevOps teams to design, implement, and maintain scalable and secure Application Support solutions.
• Develop, implement, and socialize Application Support best practices.
• Develop and automate deployment, configuration, and monitoring processes to streamline software delivery and enhance system performance.
• Manage and optimize the CI/CD pipeline, ensuring seamless integration and continuous delivery of software updates.
• Maintain Application Support tools to maintain vendor and security compliance.
• Support Application Support tools performance to meet agreed upon SLAs.
• Implement and maintain robust security measures to protect data, systems, and applications.
• Stay current with industry trends, emerging technologies, and best practices in Application Support, and proactively apply them to improve our development and deployment processes.
• Proactively address issues and pursue improvements.
• Document processes to facilitate knowledge sharing and support team members.

Qualifications:

• Currently enrolled in a degree-seeking program in computer science, computer engineering, or related field. (Bachelors or Masters)
• Eager to learn, develop solutions and passion for customer service and team success.
• Ability to author, test, and iterate prompts/instructions; evaluate responses for accuracy, safety, and tone.
• Hands-on with Copilot Studio: topics/intents, instructions, Generative Answers, knowledge sources, and actions via Power Automate/connectors
• Scripting and automation skills (e.g., javascript, Node js, YML, Bash, Python, PowerShell) to streamline deployment and maintenance processes.
• Knowledge of cloud platforms such as Azure, Oracle Cloud, AWS including infrastructure provisioning, monitoring, and security.
• Excellent communication and collaboration skills to work effectively with cross-functional teams.

USD 24.23 - 36.35 per hour

Compensation:

Hourly pay rate is in the range of $24.23 - $36.35/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.