AI Operations & Change Lead, Hybrid NY/Chicago

Guy Carpenter; Chicago (IL); Hybrid; USD 180,000 - 240,000; Full time

Benefits offered by this job

Hybrid work 3 days in office

Job summary

Guy Carpenter is seeking a talented AI strategy and delivery professional to join the Operations / Operational Change team. Based in New York or Chicago, this hybrid role requires in‑office presence at least three days per week.

You will drive AI solutions across reinsurance operations, translating business problems into scalable AI use cases, leading cross‑functional teams, and delivering production‑grade capabilities with measurable value for the organization.

Qualifications

• 8–10 years of experience in process re-engineering, data science, AI/ML, product management, strategy, operations consulting, or related experience.
• Deep technical expertise in machine learning and generative AI with hands-on implementation experience, plus familiarity with MLOps practices and tools.
• Proven track record translating business problems into AI use cases and delivering measurable value in financial services, insurance, or reinsurance.
• Exceptional stakeholder management, influencing, and communication skills, including ability to build consensus and drive change with senior leaders.

Responsibilities

• Identify, prioritize, and champion high-impact AI use cases across the reinsurance value chain, translating operational pain points into scalable AI opportunities.
• Execute AI strategy for reinsurance broking operations, partnering across Broking, Distribution, Analytics, CSS/Operations, and IT to deliver outcomes.
• Coordinate cross-functional teams to deliver generative AI solutions from ideation through production, ensuring strong execution discipline and adoption.
• Translate complex technical concepts (e.g., LLMs, prompt engineering, RAG, MLOps) into clear business value propositions and narratives for stakeholders and leaders.
• Establish and promote best practices across the AI lifecycle, including responsible AI principles, governance, and model risk considerations.
• Drive change management and capability-building initiatives, including training materials, knowledge resources, and communities of practice to accelerate adoption and impact.

Skills

Stakeholder management

Communication skills

Machine learning

Generative AI

MLOps

Product management

Strategy

Education

Master’s degree or PhD in AI/ML or related field

Certifications: ACAS, FCAS, CII

Tools

RMS

AIR

CoreLogic

LLMs

Prompt engineering

Job description

Guy Carpenter is seeking a talented AI strategy and delivery professional to join the Operations / Operational Change team. Based in New York or Chicago, this hybrid role requires in‑office presence at least three days per week.

You will drive AI solutions across reinsurance operations, translating business problems into scalable AI use cases, leading cross‑functional teams, and delivering production‑grade capabilities with measurable value for the organization.