AI Operations Specialist

Marsh; New York (NY); Hybrid; USD 150,000 - 210,000; Full time

Job summary

Marsh’s Guy Carpenter Operations / Operational Change team in New York/Chicago seeks a seasoned AI leader to drive AI solutions across reinsurance operations. The role is hybrid, requiring three in-office days weekly, with opportunities to shape AI strategy and deliver production-grade capabilities that create measurable business value.

You will translate complex ML concepts, manage cross-functional teams, ensure governance, and build change-management programs that accelerate adoption.

Qualifications

• 8–10 years of experience in process re-engineering, data science, AI/ML, product management, strategy, or operations consulting.
• Deep technical expertise in machine learning and generative AI with hands-on implementation experience.
• Proven track record translating business problems into AI use cases in financial services or reinsurance.
• Exceptional stakeholder management and communication skills for senior leaders.

Responsibilities

• Identify, prioritize, and champion high-impact AI use cases across the reinsurance value chain.
• Execute AI strategy for reinsurance broking operations with cross-functional partners.
• Coordinate cross-functional teams to deliver generative AI solutions from ideation to production.
• Translate complex AI concepts into clear business value propositions for stakeholders.
• Establish best practices across the AI lifecycle, governance, and model risk considerations.
• Drive change management and capability-building initiatives to accelerate adoption.

Skills

AI/ML expertise

Strategy & product management

Data-driven decision making

Change management

Education

Advanced degree in AI/ML or related field

Certifications (ACAS, FCAS, CII)

Tools

MLOps platforms

RAG workflows

Cloud platforms

Job description

We are seeking a talented individual to join our Guy Carpenter Operations / Operational Change team at Guy Carpenter. This role will be based in New York or Chicago. This is a hybrid role that has a requirement of working at least three days a week in the office.

This strategic, execution-focused colleague will drive AI solutions across Guy Carpenter’s reinsurance operations. You will be at the forefront of AI-driven process reengineering, helping shape and execute AI strategy and process redesign across the organization. The successful candidate will identify opportunities, design solutions, and deliver production-grade AI capabilities that create measurable business value.

We will count on you:

• Identify, prioritize, and champion high-impact AI use cases across the reinsurance value chain, translating operational pain points into scalable AI opportunities
• Execute AI strategy for reinsurance broking operations, partnering across Broking, Distribution, Analytics, CSS/Operations, and IT to deliver outcomes
• Coordinate cross-functional teams to deliver generative AI solutions from ideation through production, ensuring strong execution discipline and adoption
• Translate complex technical concepts (e.g., LLMs, prompt engineering, RAG, MLOps) into clear business value propositions and compelling narratives for stakeholders and leaders
• Establish and promote best practices across the AI lifecycle, including responsible AI principles, governance, and model risk considerations
• Drive change management and capability-building initiatives, including training materials, knowledge resources, and communities of practice to accelerate adoption and impact

What you need to have:

• 8–10 years of experience in process re-engineering, data science, AI/ML, product management, strategy, operations consulting, or related experience
• Deep technical expertise in machine learning and generative AI (LLMs, prompt engineering, RAG) with hands-on implementation experience, plus familiarity with MLOps practices and tools
• Proven track record translating business problems into AI use cases and delivering measurable value in financial services, insurance, or reinsurance
• Exceptional stakeholder management, influencing, and communication skills, including ability to build consensus and drive change with senior leaders

What makes you stand out:

• Product management experience defining product vision, managing roadmaps, prioritizing features, and launching successful solutions with strong execution delivery
• Experience implementing AI solutions for (re)insurance workflows, including familiarity with reinsurance analytics tools and/or catastrophe modeling platforms (RMS, AIR, CoreLogic)
• Advanced degree (Master’s/PhD) and/or relevant professional certifications in AI/ML, product management, or insurance qualifications (e.g., ACAS, FCAS, CII)

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.

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