Change Management & AI Adoption Consultant (1x a week onsite- Chicago, IL)

BBG Ventures, LLC; Chicago (IL); Hybrid; USD 103,000 - 165,000; Full time

Benefits offered by this job

Contractor benefits via EOR

Medical, Dental, Vision, 401k

Job summary

BBG Ventures, LLC is assisting a large U.S. insurer headquartered in Chicago with a contract role for a Change Management & AI Adoption Consultant.

The position focuses on stakeholder management, communications, and guiding AI literacy adoption across Underwriting and Operations teams in a 100% hybrid setup with one in-office day in Chicago, IL. The ideal candidate will bring deep change-management expertise, strong writing skills, and experience with M365 Copilot or similar AI platforms to lead

Qualifications

• Advanced expertise in change management and communication theories, principles, and best practices.
• Experience successfully designing and leading change management activities.
• Expert business acumen with ability to develop and implement strategies for Underwriting and Operations.
• Excellent writing and editing skills and ability to translate complex information clearly.
• Solid project management, organization and planning skills for multiple projects.
• Strong interpersonal, communication and presentation skills.
• Ability to interact with all levels of internal and external partners.
• Highly collaborative and able to navigate organizational dynamics.
• Ability to exercise independent judgment within scope of authority.
• Solid knowledge of Microsoft Office applications, especially Teams, Outlook, Word, PowerPoint and Excel.
• Experience using M365 Copilot or other Generative AI platforms.

Responsibilities

• Partner across the enterprise to design and deliver cross-functional change management solutions to drive AI literacy usage and adoption.
• Lead large-scale change initiatives impacting multiple Operations and Underwriting teams.
• Assess stakeholders, impact, change drivers and barriers to determine risk and mitigation plans.
• Draft business communications on behalf of Senior Leaders for internal audiences and executives.
• Draft, edit and distribute brand-compliant announcements across functions.
• Collaborate with underwriting leaders, HR Partners and Corporate Communications to enable adoption and performance.
• Measure change impact via stakeholder feedback and surveys; analyze data and identify improvements.

Skills

Change management

Communication

Writing & editing

Project management

Interpersonal skills

Presentation skills

Collaboration

Independent judgment

AI literacy

Stakeholder management

Education

Bachelor's degree or equivalent

Master's degree preferred

5–8 years experience in comms and change management

Tools

Microsoft Office Suite

M365 Copilot

Generative AI platforms

Job description

Our customer is a large United States insurance company that is backed by more than 100 years of experience and provides insurance products and services for businesses and professionals in the United States., Canada and Europe. Headquartered in Chicago, IL, they have more than 20 US locations.

Our customer is seeking a Change Management & AI Adoption Consultant on a contract basis to support their business needs. This role is 100% Hybrid (one day (Tuesday) per week in office) at Chicago, IL.

Details

Implements change management projects including stakeholder management, leadership alignment, organizational development, and culture. Creates content and disseminates business communications to employees on multiple platforms.

Responsibilities

• Partners across the enterprise to design and deliver cross-functional change management solutions to drive AI Literacy usage and adoption.
• Owns and leads large-scale, complex change initiatives, such as AI Literacy usage and adoption, impacting multiple Operations and Underwriting teams and/or other business areas. Triage new communication and training requests to determine if training, communication or change management intervention is required.
• Utilizing the approved methodology, assesses stakeholders, impact, change drivers and barriers to change to determine risk and risk mitigation processes. Identifies and mitigates integration risks and issues.
• Under minimal or no technical direction, drafts business communications on behalf of Senior Leaders targeted at internal audiences and executive stakeholders.
• Drafts, edits and ensures accurate distribution of brand-compliant announcements across functions. Demonstrates consistent use of brand templates, aligned to corporate guidelines and communication protocols and rules of engagement.
• Collaborates with all levels of Business Unit Underwriting Leaders, HR Business Partners, Corporate Communications and UWSS to facilitate process for leaders to model and implement changes needed to support usage and adoption and improve functional performance.
• Measures change process and effectiveness of communication based on stakeholder feedback and surveys. Analyzes data and trends to determine business readiness and if solution had desired impact. Identify opportunities for improvement, communicate results to stakeholders and act on lessons learned.

Skills

• Advanced expertise in change management and communication theories, principles, and best practices
• Experience successfully designing and leading change management activities
• Expert business acumen with ability to effectively develop and implement strategies that support business objectives for Underwriting and Operations
• Excellent writing and editing skills and ability to translate technical and/or complicated information into clear, concise messages that are appropriate for the targeted audience
• Solid project management, organization, and planning skills with the ability to manage multiple projects effectively in a fast-paced environment.
• Strong interpersonal, communication and presentation skills.
• Ability to effectively interact with all levels of Client’s internal and external business partners.
• Highly collaborative and comfortable navigating organizational dynamics
• Ability to exercise independent judgment and make critical business decisions effectively within scope of authority
• Solid knowledge of Microsoft Office applications, especially Teams, Outlook, Chat, Word, PowerPoint and Excel.
• Experience using M365 Copilot or other Generative AI platforms

Education & Experience

• Bachelor’s Degree in English, Journalism, Communications, Change Management, or related discipline; or equivalent work experience. Master’s degree preferred.
• Typically 5 – 8 years communications and change management experience
• Experience using M365 Copilot (or other Generative AI platforms) preferred.
• Previous insurance industry experience preferred

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record

Benefits include:

Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.