AI Logistics Adoption Specialist

Jobgether; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible and hybrid working

Inclusive working environment

Cross-team collaboration

Culture of innovation

AI-powered tech exposure

Job summary

Jobgether is seeking a Customer Adoption Consultant in the United States to guide enterprise customers through onboarding, adoption, and realizing value from an AI-powered logistics platform. You will coordinate implementation, deliver trainings, and monitor usage to drive ongoing value.

You will partner with Customer Adoption Managers and cross-functional teams to resolve challenges, support retention, and identify opportunities for deeper engagement in a collaborative global environment.

Qualifications

• Approximately 2+ years of experience in B2B SaaS customer success, onboarding, implementation or related roles.
• Strong organizational and follow-through skills with multiple stakeholders and deadlines.
• Excellent written and verbal communication, including leading sessions and follow-ups.
• Ability to use data and evidence to monitor adoption progress and raise issues.
• Customer-focused problem-solving with good judgment for escalation.
• Proficient in Excel and able to learn SaaS platforms and workflows.
• Collaborate across teams while maintaining accuracy in a fast-paced environment.

Responsibilities

• Coordinate customer onboarding activities from handover to first value using playbooks and governance.
• Prepare and maintain project plans, kickoff materials, action trackers, and meeting notes.
• Facilitate customer meetings and follow-ups with clear responsibilities and deadlines.
• Coordinate data and workflow requirements with Product Ops and tech teams.
• Translate objectives into use cases, learning plans, milestones, and success metrics.
• Deliver or coordinate product training and SOPs for adoption.
• Monitor platform usage and adoption, identify barriers, and suggest interventions.
• Support integration of the platform into logistics, finance, and operations.
• Maintain accurate records and adoption metrics, and evidence of value.
• Analyze feedback and usage to identify risks and improvement opportunities.
• Prepare adoption review materials for progress, risks, actions, and next steps.
• Capture testimonials and proof points for referenceability.
• Identify adoption risks and contribute to recovery plans.
• Spot expansion opportunities and route to commercial leads.
• Gather structured feedback and communicate insights to Product, Eng, and Ops.
• Support feature validation and post-release feedback.
• Maintain adoption playbooks and knowledge resources, and improve processes.

Skills

2+ years in B2B SaaS

Organizational skills

Communication skills

Data-driven decision making

Customer-focused problem solving

Collaboration across teams

Excel skills

Education

Degree or cert in Business / PM / Supply Chain / Data

Tools

Excel

Job description

Jobgether is seeking a Customer Adoption Consultant in the United States to guide enterprise customers through onboarding, adoption, and realizing value from an AI-powered logistics platform. You will coordinate implementation, deliver trainings, and monitor usage to drive ongoing value.

You will partner with Customer Adoption Managers and cross-functional teams to resolve challenges, support retention, and identify opportunities for deeper engagement in a collaborative global environment.