Customer Adoption Consultant

Jobgether; United States; Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Flexible and hybrid working

Inclusive working environment

Cross-team collaboration

Culture of innovation

AI-powered tech exposure

Job summary

Jobgether is seeking a Customer Adoption Consultant in the United States to guide enterprise customers through onboarding, adoption, and realizing value from an AI-powered logistics platform. You will coordinate implementation, deliver trainings, and monitor usage to drive ongoing value.

You will partner with Customer Adoption Managers and cross-functional teams to resolve challenges, support retention, and identify opportunities for deeper engagement in a collaborative global environment.

Qualifications

• Approximately 2+ years of experience in B2B SaaS customer success, onboarding, implementation or related roles.
• Strong organizational and follow-through skills with multiple stakeholders and deadlines.
• Excellent written and verbal communication, including leading sessions and follow-ups.
• Ability to use data and evidence to monitor adoption progress and raise issues.
• Customer-focused problem-solving with good judgment for escalation.
• Proficient in Excel and able to learn SaaS platforms and workflows.
• Collaborate across teams while maintaining accuracy in a fast-paced environment.

Responsibilities

• Coordinate customer onboarding activities from handover to first value using playbooks and governance.
• Prepare and maintain project plans, kickoff materials, action trackers, and meeting notes.
• Facilitate customer meetings and follow-ups with clear responsibilities and deadlines.
• Coordinate data and workflow requirements with Product Ops and tech teams.
• Translate objectives into use cases, learning plans, milestones, and success metrics.
• Deliver or coordinate product training and SOPs for adoption.
• Monitor platform usage and adoption, identify barriers, and suggest interventions.
• Support integration of the platform into logistics, finance, and operations.
• Maintain accurate records and adoption metrics, and evidence of value.
• Analyze feedback and usage to identify risks and improvement opportunities.
• Prepare adoption review materials for progress, risks, actions, and next steps.
• Capture testimonials and proof points for referenceability.
• Identify adoption risks and contribute to recovery plans.
• Spot expansion opportunities and route to commercial leads.
• Gather structured feedback and communicate insights to Product, Eng, and Ops.
• Support feature validation and post-release feedback.
• Maintain adoption playbooks and knowledge resources, and improve processes.

Skills

2+ years in B2B SaaS

Organizational skills

Communication skills

Data-driven decision making

Customer-focused problem solving

Collaboration across teams

Excel skills

Education

Degree or cert in Business / PM / Supply Chain / Data

Tools

Excel

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Adoption Consultant based in the United States.

The Customer Adoption Consultant helps enterprise customers successfully onboard, adopt, and realize value from an AI-powered logistics software platform. Working within a structured customer adoption framework, you will coordinate implementation activities, guide users through product training, and ensure customers make effective use of the solution in their daily operations. You will monitor adoption metrics, assess customer health, and turn feedback and usage data into actionable insights. Partnering with Customer Adoption Managers and cross-functional teams, you will help resolve challenges, support retention, and identify opportunities for deeper engagement. This role is ideal for an organized, customer-focused professional who enjoys combining project coordination, data analysis, and technology enablement in a collaborative global environment.

Accountabilities:

• Coordinate customer onboarding activities from initial handover through first value, following established playbooks, templates, and governance processes.

• Prepare and maintain project plans, kickoff materials, action trackers, meeting notes, weekly updates, risk logs, and customer documentation.

• Facilitate working-level customer meetings and follow-ups, ensuring responsibilities, dependencies, and deadlines remain clear.

• Coordinate customer data, provider information, and workflow requirements with Product Operations and technical teams, escalating readiness or quality concerns when needed.

• Translate customer objectives into practical use cases, learning plans, adoption milestones, and success measures.

• Deliver or coordinate product training, enablement sessions, standard operating procedures, and point-of-need guidance.

• Monitor platform usage, engagement, and completion of agreed activities, identifying adoption barriers and recommending appropriate interventions.

• Support customers in integrating the platform into their logistics, finance, and operational workflows.

• Maintain accurate account records, adoption metrics, customer health indicators, progress updates, and evidence of delivered value.

• Analyze customer feedback, product usage, and operational information to identify risks, needs, and improvement opportunities.

• Prepare adoption review and executive meeting materials covering progress, outcomes, risks, actions, and next steps.

• Capture approved customer testimonials, success stories, proof points, and referenceability signals.

• Identify adoption risks and contribute to recovery plans under the guidance of the Customer Adoption Manager or account owner.

• Recognize potential expansion opportunities and route them to the appropriate commercial or account lead.

• Gather structured customer feedback and communicate actionable insights to Product, Engineering, and operational teams.

• Support feature validation, user acceptance activities, and post-release feedback.

• Maintain adoption playbooks, templates, SOPs, and knowledge resources, contributing ideas to improve processes and automation.

• Apply consistent documentation, data governance, and quality standards while continuously developing product and logistics domain knowledge.

Requirements:

• Approximately 2+ years of experience in B2B SaaS customer success, customer onboarding, software implementation, consulting, project coordination, product operations, or a related customer-facing role.
• Strong organizational and follow-through skills, with the ability to manage multiple stakeholders, deadlines, activities, and documentation.
• Excellent written and verbal communication skills, including confidence facilitating customer working sessions and coordinating follow-ups.
• Ability to use data and customer evidence to monitor adoption progress, identify issues, and prepare clear, concise updates.
• Customer-focused problem-solving skills, with sound judgment to resolve routine issues and escalate significant risks appropriately.
• Good Excel skills and the ability to learn SaaS platforms, collaboration tools, and operational workflows.
• Ability to collaborate across teams while maintaining accuracy and attention to detail in a fast-paced environment.

Desirable qualifications and experience:

• Experience in logistics, transportation, supply chain, freight audit, finance operations, or other complex enterprise processes.
• Background in software training, product adoption, customer enablement, or change communications.
• Exposure to product analytics, business intelligence tools, SQL, or structured data validation.
• Familiarity with AI-enabled software and the ability to explain analytical outputs to users.
• A relevant degree or professional certification in Business, Project Management, Supply Chain, Data, or a related discipline.

Benefits:

• Flexible and hybrid working opportunities.
• An inclusive working environment that supports different needs and lifestyles.
• Opportunities to collaborate with colleagues across teams and build meaningful professional relationships.
• A culture that encourages innovation, knowledge sharing, and continuous learning.
• The opportunity to contribute to customer success and the adoption of AI-powered enterprise technology.

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.