AI-First Customer Support Architect — Remote

Puffy; Colorado; Remote; USD 90.000 - 110.000; Vollzeit

Benefits dieser Stelle

Comprehensive medical, dental, and vision insurance

Generous Paid Time Off (PTO)

401(k) with Company Match

Free Puffy mattress post 6 months

$1,000 Puffy store credit post 1 year

Zusammenfassung

A leading mattress brand is seeking an experienced Customer Support Manager to develop an AI-first support infrastructure. This role involves optimizing workflows and using technology to enhance customer experiences. The ideal candidate will have over 5 years in customer support management, data analysis skills, and expertise in tools like Zendesk and Alhena AI. Competitive salary package with remote work options and performance bonuses are offered.

Qualifikationen

• 5+ years of experience in customer support or operations management.
• Proven track record in a high-performance e-commerce environment.
• Demonstrated ability to lead and develop a team.

Aufgaben

• Architect a scalable, AI-powered customer support infrastructure.
• Optimize systems, workflows, and automate low-value interactions.
• Engineer an autonomous support ecosystem leveraging AI.

Kenntnisse

Customer support management

Workflow optimization

Data analysis

Team leadership

Zendesk administration

Chatbot training

Data visualization

Tools

Zendesk

Alhena AI

Looker

Tableau

Jobbeschreibung

A leading mattress brand is seeking an experienced Customer Support Manager to develop an AI-first support infrastructure. This role involves optimizing workflows and using technology to enhance customer experiences. The ideal candidate will have over 5 years in customer support management, data analysis skills, and expertise in tools like Zendesk and Alhena AI. Competitive salary package with remote work options and performance bonuses are offered.