AI-First Customer Success Manager - Remote

Ali Aydi; United States; Remote; USD 75,000 - 110,000; Full time

Benefits offered by this job

Remote work worldwide

Job summary

Bask Health is seeking a customer success professional to own the full lifecycle for a diverse roster of SaaS customers. You will onboard, drive adoption, renewals, and expansion while delivering exceptional service.

This remote, Worldwide role requires strong communication, product empathy, and a data-driven mindset to interpret engagement metrics and advocate for customers. Join a fast-growing startup that values speed, ownership, and customer obsession, with collaborative teamwork and clear

Qualifications

• 5+ years of experience in Customer Success, Client Services, or SaaS environment.
• Experience in e-commerce.
• Experience with large- to enterprise-sized customer book of business.
• Creative problem solver with a determination to succeed.
• Independent and motivated, with the wisdom to seek help where needed.
• Highly articulate, able to communicate effectively both speaking and writing.
• Highly organized, able to juggle multiple projects in a fast-paced environment.

Responsibilities

• Build strong relationships with Bask’s customers and own the full customer lifecycle, including onboarding, value realization, engagement strategies, expansion, and renewals.
• Partner with customer stakeholders to develop custom engagement initiatives that drive user adoption.
• Analyze customer engagement metrics and use them to communicate value, trends, and opportunities with key stakeholders.
• Deliver program demos, provide insightful technical answers, and recommend creative ways to maximize Bask platform usage.
• Find comfort in a fast-paced startup environment and take on varied tasks.

Skills

5+ years experience in CustomerSuccess

Experience in e-commerce

Experience with enterprise customers

Creative problem solver

Independent and motivated

Highly articulate

Highly organized

Job description

Bask Health is seeking a customer success professional to own the full lifecycle for a diverse roster of SaaS customers. You will onboard, drive adoption, renewals, and expansion while delivering exceptional service.

This remote, Worldwide role requires strong communication, product empathy, and a data-driven mindset to interpret engagement metrics and advocate for customers. Join a fast-growing startup that values speed, ownership, and customer obsession, with collaborative teamwork and clear