AI-First Customer Success Architect (Remote)

Puffy; California (MO); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

401(k) with Company Match

Free Puffy mattress after 6 months

$1,000 store credit after 1 year

Comprehensive medical, dental, and vision insurance

Generous Paid Time Off (PTO)

Monthly performance bonuses

Eligibility for elite recognition programs

Job summary

A leading mattress brand in the USA is seeking an AI First Customer Success Manager to build a scalable support infrastructure. This remote position involves optimizing customer interactions through automation and advanced technologies. You'll own the complete support technology stack and lead a team in a fast-paced e-commerce environment. The ideal candidate has extensive experience in customer success and is proficient in tools like Zendesk and Alhena AI with exceptional analytical skills. Competitive salary and performance bonuses are offered.

Qualifications

• 5+ years of experience in a customer success or operations management role in e-commerce.
• Deep mindset for systems thinking and process mapping.
• Ability to lead and develop a team and train agents.
• Highly analytical with comfort building dashboards and interpreting data.
• Expert-level knowledge of Zendesk macros, triggers, and workflows.
• Hands-on experience training and tuning chatbots.
• Proficiency in data visualization tools.

Responsibilities

• Own the customer support technology stack.
• Optimize systems, workflows, and automate interactions.
• Engineer an autonomous support ecosystem.
• Work closely with the sales team to drive growth.
• Lead team training on new technologies.

Skills

Customer success management

Data analysis

Process optimization

Team leadership

Zendesk administration

Chatbot training

Data visualization tools

Tools

Zendesk

Alhena AI

Looker

Tableau

Job description

A leading mattress brand in the USA is seeking an AI First Customer Success Manager to build a scalable support infrastructure. This remote position involves optimizing customer interactions through automation and advanced technologies. You'll own the complete support technology stack and lead a team in a fast-paced e-commerce environment. The ideal candidate has extensive experience in customer success and is proficient in tools like Zendesk and Alhena AI with exceptional analytical skills. Competitive salary and performance bonuses are offered.