AI-First Customer Support Specialist (Remote)

Anchor; United States; Remote; USD 60,000 - 85,000; Full time

Job summary

Anchor is seeking an AI-first Customer Support Specialist to join a fast-paced, high-excellence team. You will engage customers across channels, drive product adoption, and champion business owners’ outcomes through the customer lifecycle.

The role emphasizes leveraging AI to automate repetitive tasks, creating scalable workflows, and contributing to a culture of proactive, transparent communication. This is a remote position with a US hub in Austin, TX supporting a hybrid model.

Qualifications

• Startup mindset and adaptability to a fast-paced environment.
• Clear and empathetic communication with customers.
• Proactive approach to improving workflows and tooling.

Responsibilities

• Engage with customers across in-app messaging, email, webinars, and live video.
• Drive product adoption and help customers achieve success with the platform.
• Own customer conversations end-to-end and escalate when needed.
• Document issues with notes and tags to assist engineering and success teams.
• Create and maintain support documentation and knowledge bases.

Skills

Startup mindset

Strong communication

Technical curiosity

Tools

Intercom

Zendesk

Freshdesk

n8n

make.com

Zapier

Job description

Anchor is seeking an AI-first Customer Support Specialist to join a fast-paced, high-excellence team. You will engage customers across channels, drive product adoption, and champion business owners’ outcomes through the customer lifecycle.

The role emphasizes leveraging AI to automate repetitive tasks, creating scalable workflows, and contributing to a culture of proactive, transparent communication. This is a remote position with a US hub in Austin, TX supporting a hybrid model.