AI Experience Design Manager

EY; Memphis (TN); Hybrid; USD 126,000 - 230,000; Full time

Benefits offered by this job

Medical & Dental

Pension & 401(k)

Paid time off

Job summary

EY is seeking an experienced designer to shape interactions between people and AI within the Challenger program. The role focuses on experience architecture, user research, and production-ready interactive components across web, app, and multimodal surfaces.

You’ll translate user insights into practical patterns, collaborating with product, engineering, security, and research teams. This position emphasizes accessibility, transparency, and trustworthy experiences, with up to 50% travel and

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• A portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Travel and On-site requirements: This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; partner with AI, platform, security, and evaluation specialists to improve the whole experience.

Skills

Human-AI interaction

UX research

Accessible design

Cross-functional collaboration

Education

Bachelor’s Degree

Tools

Semantic UI

WCAG

WAI-ARIA

Frontend frameworks

Job description

EY is seeking an experienced designer to shape interactions between people and AI within the Challenger program. The role focuses on experience architecture, user research, and production-ready interactive components across web, app, and multimodal surfaces.

You’ll translate user insights into practical patterns, collaborating with product, engineering, security, and research teams. This position emphasizes accessibility, transparency, and trustworthy experiences, with up to 50% travel and