AI Experience Design Lead

EY; Irvine (CA); Hybrid; USD 126,000 - 230,000; Full time

Job summary

EY Challenger is a new EY program focused on building the firm’s next generation of services. It pursues opportunities where AI enables a fundamentally different service and way of delivering it.

You will design and build the interaction patterns that help people understand, direct, and collaborate with AI systems. You will own the experience architecture and interaction layer, translating insights from user research into production-ready solutions across product, engineering, AI, security, and

Qualifications

• 7+ years of relevant and applicable experience.
• Bachelor’s Degree in a relevant field of study.
• A portfolio of shipped interaction design, design engineering, frontend engineering, or HCI work showing both thinking and implementation.
• Production proficiency in modern web or application technologies, delivering responsive, performant components.
• Experience designing for AI, search, recommendation, automation, or another adaptive system.
• Practical command of semantic UI, WCAG, WAI-ARIA, keyboard interaction, and assistive-technology testing.
• Travel and On-site requirements: This role requires up to 50% travel and flexibility to go into the office in a hybrid capacity.

Responsibilities

• Define experience principles, interaction architecture, and reusable patterns for AI-assisted and agentic products.
• Conduct workflow research and usability testing with diverse users, including people who use assistive technologies.
• Build high-fidelity prototypes and accessible production components for the product’s web, application, conversational, or multimodal surfaces.
• Translate user intent into interaction specifications for clarification, uncertainty, memory, personalization, permissions, and action boundaries.
• Make plans, progress, evidence, tool activity, costs, and outcomes legible without overwhelming users.
• Design controls for preview, approval, interruption, edit, undo, retry, escalation, and human takeover.
• Measure task completion, effort, correction burden, recovery, and trust calibration; partner with AI, platform, security, and evaluation specialists to improve the whole experience.

Skills

Human-AI interaction

Information design

Production readiness

Research judgment

Collaborative communication

Education

Bachelor's Degree

Tools

Semantic UI

WCAG

WAI-ARIA

Assistive-technology testing

Job description

EY Challenger is a new EY program focused on building the firm’s next generation of services. It pursues opportunities where AI enables a fundamentally different service and way of delivering it.

You will design and build the interaction patterns that help people understand, direct, and collaborate with AI systems. You will own the experience architecture and interaction layer, translating insights from user research into production-ready solutions across product, engineering, AI, security, and