AI-Enhanced Teller: Elevate Member Experience

Credit Union of Texas; DeSoto (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

Credit Union of Texas is seeking a Teller to be a front-line ambassador, processing member transactions accurately while delivering a personalized service experience. You will identify member needs through active listening, recommend CUTX products, and contribute to branch sales and service goals using CUTX-approved technology and AI-assisted tools.

This on-site role requires a high school diploma or GED and at least six months of cash handling or customer service experience.

Qualifications

• High school diploma or GED required.
• Minimum six months of cash handling, retail, or financial services experience.
• Bilingual English/Spanish preferred.

Responsibilities

• Process member transactions such as deposits, withdrawals, transfers, and payments.
• Balance cash drawer daily and resolve discrepancies.
• Greet members and identify financial needs to suggest CUTX products.
• Maintain regulatory compliance and protect member information.
• Refer complex needs to specialists and support branch goals.

Skills

Cash handling

Customer service

Active listening

Bilingual English/Spanish

Education

High school diploma or GED

Tools

CUTX core banking system

AI decision support tools

Job description

Credit Union of Texas is seeking a Teller to be a front-line ambassador, processing member transactions accurately while delivering a personalized service experience. You will identify member needs through active listening, recommend CUTX products, and contribute to branch sales and service goals using CUTX-approved technology and AI-assisted tools.

This on-site role requires a high school diploma or GED and at least six months of cash handling or customer service experience.