Member-Driven Teller: Elevate Customer Experience

University Federal Credit Union; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

University Federal Credit Union in Austin, TX seeks a Full Time Teller to process member transactions and requests while delivering exceptional service. Tellers build relationships, identify product needs, and resolve issues to enhance member experience.

You will conduct transactions, maintain accounts, process checks, and support online banking. This role requires strong communication, attention to detail, teamwork, and adherence to regulatory standards.

Qualifications

• High School Diploma or GED
• Six months teller/cash handling experience
• Six months customer service experience
• Bachelor’s degree may substitute for experience

Responsibilities

• Greet members and maintain branch appearance.
• Explain basic products and services and identify member needs.
• Process transactions, mail deposits, checks, and other requests.
• Assist with online and mobile banking and account changes.
• Maintain regulatory training and adhere to policies and procedures.

Skills

Relationship building

Active listening

Verbal communication

Written communication

Attention to detail

Teamwork

Education

Bachelor's degree in Business or Finance

Tools

Microsoft Office

Job description

University Federal Credit Union in Austin, TX seeks a Full Time Teller to process member transactions and requests while delivering exceptional service. Tellers build relationships, identify product needs, and resolve issues to enhance member experience.

You will conduct transactions, maintain accounts, process checks, and support online banking. This role requires strong communication, attention to detail, teamwork, and adherence to regulatory standards.