AI Engineering Lead — Remote, High-Impact

Point Digital Finance, Inc.; Palo Alto (CA); Remote; USD 235,000 - 259,000; Full time

Benefits offered by this job

Generous health benefits

Unlimited PTO

Flexible remote and onsite work

Fully paid parental leave

Equity

401K retirement plans

Home office stipend

Job summary

Point seeks a Technical Lead Manager to guide a senior team building AI-powered customer experiences across voice, email, chat, and SMS. You will stay hands-on in code, define technical direction, and partner with Product, Ops, and CX to ship scalable solutions.

You will mentor engineers, drive architecture decisions, and ensure high-quality execution while advancing production-grade AI capabilities and observability using Langfuse.

Qualifications

• 7+ years of software engineering experience
• Proven experience delivering AI-driven customer experiences
• Strong cross-functional collaboration with Product, Ops, CX
• Hands-on with LLMs and agent development
• Build-vs-buy decision experience
• Familiarity with AI/ML observability and instrumentation

Responsibilities

• Define the AI technical strategy for CX and evaluate frameworks, platforms, and vendors
• Own the technical roadmap for AI-powered customer experiences (voice, email, chat, SMS)
• Write code with your team, review PRs, prototype new agent capabilities, fix production issues
• Partner with Product, CX, and Ops to identify opportunities to replace or augment manual workflows
• Set and track success metrics for agent performance and prioritize the roadmap
• Design reliable agent architectures and production-grade guardrails for scale
• Lead and grow a small, senior engineering team with high expectations
• Drive observability and reliability across the AI agent stack using tools like Langfuse

Skills

Software engineering

Team leadership

AI/agent development

LLM-powered systems

Observability

Cloud services

Education

BS/MS in CS or related field

Tools

Langfuse

Job description

Point seeks a Technical Lead Manager to guide a senior team building AI-powered customer experiences across voice, email, chat, and SMS. You will stay hands-on in code, define technical direction, and partner with Product, Ops, and CX to ship scalable solutions.

You will mentor engineers, drive architecture decisions, and ensure high-quality execution while advancing production-grade AI capabilities and observability using Langfuse.