Remote AI Engineering Lead – LLM & CX

Point; United States; Remote; USD 235,000 - 259,000; Full time

Benefits offered by this job

Health benefits

Unlimited PTO

Remote work

Equity

401K

Parental leave

Home office stipend

Job summary

Point is hiring a Technical Lead Manager to guide the AI-powered CX agents at scale. You will stay hands-on in code, set technical direction, and partner with Product, Ops, and CX to deliver measurable impact across voice, email, chat, and SMS experiences for homeowners.

You will build a small, senior team, define roadmaps, and drive reliability with modern AI toolchains. This is a remote, US-wide role with a strong focus on ownership and end-to-end delivery.

Qualifications

• 7+ years in software engineering and production systems.
• 2+ years leading or managing engineering teams.
• Experience shipping LLM-powered or agentic systems in production.
• Ability to partner with cross-functional teams to deliver impact.

Responsibilities

• Define AI technical strategy for CX, including evaluating and selecting frameworks, platforms, and vendor solutions.
• Own the technical roadmap for Point's AI-powered customer experience — voice, email, chat, and SMS agents that handle real homeowner interactions.
• Write code alongside your team — review PRs, prototype new agent capabilities, and debug production issues.
• Partner with Product, CX, and Ops to identify where AI agents can replace or augment manual workflows, then ship it.
• Establish success metrics for agent performance and use data to prioritize the roadmap.
• Design reliable agent architectures — orchestration, tool use, guardrails, fallback handling — that work at production scale.
• Lead and grow a small, senior engineering team: set high expectations, remove blockers, create space for deep work.
• Drive observability and reliability across the AI agent stack, leveraging tools like Langfuse.

Skills

Software engineering

Leadership

AI/LLM

Agent systems

Observability

Roadmaps

Langfuse

Build-vs-buy

APIs

Cloud platforms

Education

CS/Engineering degree

Tools

Langfuse

APIs

Job description

Point is hiring a Technical Lead Manager to guide the AI-powered CX agents at scale. You will stay hands-on in code, set technical direction, and partner with Product, Ops, and CX to deliver measurable impact across voice, email, chat, and SMS experiences for homeowners.

You will build a small, senior team, define roadmaps, and drive reliability with modern AI toolchains. This is a remote, US-wide role with a strong focus on ownership and end-to-end delivery.