AI-Enabled Digital Experience Strategist

Blue Shield of CA; Springfield Meadows (CA); Hybrid; USD 130,000 - 190,000; Full time

Job summary

Blue Shield of California's Digital Experience, Design and Content (DEDC) team seeks a Digital UX Strategist, Consultant who will define end-to-end experience strategy across member, provider, employer, and prospect journeys. You will translate business needs into AI-enabled, scalable solutions and influence product strategy and experience quality.

As a hybrid in-office role, you will collaborate with designers and strategists, lead through discovery practices, and contribute to a futurestate of

Qualifications

• Bachelor's degree or HS Diploma with 4 years of related experience in lieu.
• 7+ years of prior relevant experience.
• Expertise in full-stack product design (UX, interaction, visual, service) and prototyping with Figma.
• Experience shaping design strategy for complex multi-journey digital products across AEM, mobile apps, and Angular.
• Experience with AI-informed design, including personalization or intelligent automation.

Skills

Full-stack design

UX design

Interaction design

Visual design

Service design

Prototyping (Figma)

AI-informed design

Personalization

Experimentation

Collaboration

Education

Bachelor’s degree

HS Diploma/GED

Tools

Figma

AEM

Angular

Job description

Blue Shield of California's Digital Experience, Design and Content (DEDC) team seeks a Digital UX Strategist, Consultant who will define end-to-end experience strategy across member, provider, employer, and prospect journeys. You will translate business needs into AI-enabled, scalable solutions and influence product strategy and experience quality.

As a hybrid in-office role, you will collaborate with designers and strategists, lead through discovery practices, and contribute to a futurestate of