AI-Driven Digital UX Strategist (Hybrid)

Blue Shield of CA; Los Angeles (CA); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Blue Shield of California is seeking a Digital UX Strategist, Consultant to define end-to-end experience strategy across complex member, provider, employer, and prospect journeys. You will translate business and customer needs into cohesive, AI-enabled, scalable solutions, influencing product strategy and personalized digital experiences at scale.

You will join the Digital Experience, Design and Content (DEDC) team and report to the Sr. Manager of User Experience.

Qualifications

• Requires a bachelor's degree or High School Diploma/GED and 4 years of additional relevant experience in lieu of a degree
• Requires at least 7 years of prior relevant experience
• Requires expertise in full-stack product design, including UX, interaction design, visual design, service design, and advanced prototyping using industry standard tools like Figma
• Requires proven experience contributing to experience strategy and design for complex, multi-journey digital products across AEM, mobile apps, and web-based app platforms like Angular
• Requires experience applying AI-informed or data-driven design practices, including experimentation, personalization, or intelligent automation within digital experiences
• Requires experience collaborating with other designers and strategists in modern product design and continuous discovery practices

Responsibilities

• Define end-to-end experience strategy across complex member, provider, employer, and prospect journeys
• Translate business and customer needs into cohesive, AI-enabled, scalable solutions
• Collaborate with other designers and strategists in modern product design and continuous discovery practices

Skills

UX design

UI design

Figma

AI-driven design

Collaboration

Education

Bachelor's degree or equivalent

Tools

Angular

AEM

Job description

Blue Shield of California is seeking a Digital UX Strategist, Consultant to define end-to-end experience strategy across complex member, provider, employer, and prospect journeys. You will translate business and customer needs into cohesive, AI-enabled, scalable solutions, influencing product strategy and personalized digital experiences at scale.

You will join the Digital Experience, Design and Content (DEDC) team and report to the Sr. Manager of User Experience.