AI-Driven TPM for Quote-to-Cash & SOM Platform

Servicenow; Santa Clara (CA); Hybrid; USD 167,000 - 291,000; Full time

Benefits offered by this job

Health plans

401(k) Plan with company match

ESPP

Flexible time away

Family leave programs

Job summary

ServiceNow is seeking a Technical Product Manager to design and drive AI-enabled SOM solutions, shaping the product roadmap and gathering requirements with a strong emphasis on end-user value. You will bridge technology and business objectives, delivering high-quality features while aligning with company strategy.

You will lead cross-functional teams across engineering, UX, QA, finance, sales and marketing to develop, launch and iterate go-to-market strategies for ambitious product releases.

Qualifications

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• 8+ years of software product management roles, including go-to-market experience.
• Strong technical background of sales core systems and ability to communicate with development teams.
• Strong background in designing AI-based solutions and platforms.
• Knowledge of ServiceNow platform.
• Experience with SOM implementation in Sales Automation or CPQ.
• Experience with CPQ, Order Management, Entitlements, and/or CRM 3rd party implementations.
• Ability to work with international teams and stakeholders.
• Strong EQ, conflict and stakeholder management skills.
• Understanding of standard sales cycles and selling motions.

Responsibilities

• Develop and communicate a clear product vision and strategy aligned with company objectives, supported by data.
• Create and maintain a product roadmap with key features, enhancements, and milestones for the product.
• Establish KPIs and iterate based on data-driven insights and market feedback.
• Adopt an end-to-end product ownership mindset and coordinate cross-functional delivery.
• Collaborate with stakeholders to gather requirements and translate them into AI-enabled solutions.
• Define user stories, use cases, and acceptance criteria to guide development.
• Work closely with engineering to ensure technical feasibility and timely launches.
• Partner with platform, finance, sales, operations, and marketing on GTM strategies for launches.

Skills

AI in work processes

Software product management

Go-to-market experience

Strong communication

Leadership

AI solution design

ServiceNow platform knowledge

SOM implementation experience

CPQ / Order Management / CRM

Global collaboration

Stakeholder management

Sales cycle understanding

Product requirements gathering

Agile / SAFe

Education

Bachelor's degree in a relevant field

Tools

SAFe

Agile

Job description

ServiceNow is seeking a Technical Product Manager to design and drive AI-enabled SOM solutions, shaping the product roadmap and gathering requirements with a strong emphasis on end-user value. You will bridge technology and business objectives, delivering high-quality features while aligning with company strategy.

You will lead cross-functional teams across engineering, UX, QA, finance, sales and marketing to develop, launch and iterate go-to-market strategies for ambitious product releases.