AI-Driven Success Architect

Socket.dev; California (MO); Hybrid; USD 123,000 - 185,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

Life and disability insurance

401(k)

Employee stock purchasing program

Job summary

Salesforce is seeking a Customer Success professional to lead onboarding and adoption of the Qualified Agentic Marketing Platform. You will manage a large SMB portfolio, collaborate across Marketing, Sales, RevOps, and IT, and architect scalable integrations with Salesforce and GTM systems.

The role focuses on driving AI-powered engagement, defining data models, and delivering measurable pipeline impact. You will guide customers through technical designs, enablement, and strategic reviews, while

Qualifications

• 3-5 years of SMB/Mid Market/Enterprise software experience.
• Hands-on with AI tools and workflows beyond formal roles.
• Comfortable in a fast-paced, high-volume book of business.
• Excellent written and verbal communication skills.
• Deep working knowledge of Salesforce CRM.
• Experience with marketing automation systems is a plus.
• Bachelor's degree and customer-focused mindset.

Responsibilities

• Lead onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and AI SDR Agent.
• Manage a high-volume SMB account book while maintaining delivery quality.
• Collaborate with stakeholders across Marketing, Sales, RevOps, and IT to design scalable pipelines.
• Architect solutions integrating deeply with Salesforce and GTM systems.
• Guide configuration of AI-powered buyer engagement experiences across web and email.
• Translate business goals into technical designs, flows, and AI objectives.
• Engage with Enterprise Architects and RevOps to establish scalable data models and governance.
• Educate teams on agentic marketing strategies and pipeline acceleration best practices.
• Analyze engagement and pipeline trends to drive strategic optimization.
• Conduct ESRs and roadmap discussions to demonstrate business impact.
• Surface customer feedback to Product, Engineering, Sales, and Marketing for improvements.
• Act as trusted advisor to maximize platform value and time-to-pipeline.
• Support expansion and renewal opportunities through deeper adoption.

Skills

SMB/Mid Market/Enterprise software

AI tools familiarity

Interpersonal communication

Salesforce CRM knowledge

Fast-paced startup mindset

Education

Bachelor's degree

Tools

HTML

CSS

JavaScript

SaaS platforms

Job description

Salesforce is seeking a Customer Success professional to lead onboarding and adoption of the Qualified Agentic Marketing Platform. You will manage a large SMB portfolio, collaborate across Marketing, Sales, RevOps, and IT, and architect scalable integrations with Salesforce and GTM systems.

The role focuses on driving AI-powered engagement, defining data models, and delivering measurable pipeline impact. You will guide customers through technical designs, enablement, and strategic reviews, while