AI-Driven Strategic Programs Lead

The Wrap; New York (NY); Hybrid; USD 151,000 - 218,000; Full time

Benefits offered by this job

Equity (RSUs)

Benefits

Job summary

Gusto is hiring a Strategic Program Manager to shape the customer experience in an AI-enabled environment. You will partner with executive leaders across CX, Product, Engineering, Data, Design, and Operations to drive large-scale programs and change management.

Join a team that values customer obsession, strategic foresight, and meticulous problem-solving, with hybrid work from our NYC office and other major metro locations.

Qualifications

• 8+ years in program management, operations, or PM roles.
• Experience with AI-driven programs is required.
• Strong stakeholder and project management skills.

Responsibilities

• Lead and drive high-priority, cross-functional programs.
• Develop program plans and roadmaps interfacing with Product, Engineering, CX.
• Distill complex tech concepts into clear updates for stakeholders.
• Influence executives and drive change across teams.

Skills

Program management

Stakeholder management

AI-driven programs

Data analysis

Executive communication

Cross-functional collaboration

Change management

Vendor and tool familiarity

Tools

Asana

JIRA

Confluence

Notion

Airtable

Excel/Google Sheets

Job description

Gusto is hiring a Strategic Program Manager to shape the customer experience in an AI-enabled environment. You will partner with executive leaders across CX, Product, Engineering, Data, Design, and Operations to drive large-scale programs and change management.

Join a team that values customer obsession, strategic foresight, and meticulous problem-solving, with hybrid work from our NYC office and other major metro locations.