Senior L&D Architect - AI-Driven CX Training

The Wrap; New York (NY); Hybrid; USD 86,000 - 130,000; Full time

Job summary

Gusto is seeking a Senior Learning & Development Specialist to lead program design, facilitation, and stakeholder management within the CX Learning & Development team. You will craft high‑impact, data‑driven learning experiences across multiple knowledge areas, including AI-enabled design and responsible use of AI tools.

This role owns end‑to‑end programs, mentors learners, and partners with senior leaders to align initiatives with business goals.

Qualifications

• 5+ years of L&D experience required.
• Ability to travel up to 50% of the time.
• Strong coaching skills and stakeholder management.
• Data-driven mindset with experience measuring program impact.
• Experience designing and delivering AI-enabled learning solutions.

Responsibilities

• Lead learning program design and facilitation across multiple knowledge areas.
• Develop and manage communication strategies for learning initiatives.
• Oversee end-to-end learning programs and cohorts.
• Manage stakeholder relationships and align learning with business goals.
• Operationalize and evaluate AI-enabled learning platforms and tools.

Skills

L&D experience

Travel up to 50%

Coaching

Data-driven

AI in learning

Tools

AI tools

LLMs

APIs

Prompt engineering

Job description

Gusto is seeking a Senior Learning & Development Specialist to lead program design, facilitation, and stakeholder management within the CX Learning & Development team. You will craft high‑impact, data‑driven learning experiences across multiple knowledge areas, including AI-enabled design and responsible use of AI tools.

This role owns end‑to‑end programs, mentors learners, and partners with senior leaders to align initiatives with business goals.