AI-Driven ServiceNow Architect

NewRocket; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

NewRocket is seeking a ServiceNow Solution Architect - AI to lead development and mentoring of a team delivering AI-driven ServiceNow solutions. You will design, build, deploy, and optimize complex workflows, integrations, and CMDB-related initiatives on large-scale projects.

You will drive alignment with technical leads, implement advanced Now Assist features, and ensure high-quality delivery while guiding customers through enterprise deployments.

Qualifications

• 8+ years implementing/ config/ developing ServiceNow across 2+ capabilities (ITSM, ITOM).
• Strong experience with AI and automation features within ServiceNow.
• Hands-on with Now Assist, NLP, predictive analytics and automation.
• Experience integrating ServiceNow with other systems via REST/SOAP.
• Proven CMDB/Discovery/ITSM/workflows implementations to meet requirements.
• Scripting skills: Business Rules, Client Scripts, UI Builder, REST APIs.

Responsibilities

• Lead design, development, and deployment of AI-driven ServiceNow apps.
• Interface with stakeholders to gather requirements and mentor engineers.
• Implement and customize maps, rules, and event management within SN.
• Ensure quality through testing, debugging, and documentation.
• Coordinate integrations between ServiceNow and external systems.
• Support production incidents and promote updates across SN environments.

Skills

ServiceNow architecture

AI-driven development

Scripting (Business Rules, UI Builder)

SN integration (REST/SOAP)

CMDB/Discovery knowledge

Now Assist / AI features

Team leadership / mentoring

DevOps & project delivery

Education

Bachelor’s or Master's in CS/IT/AI/related

Tools

ServiceNow

REST/SOAP

JDBC/ODBC

Web services integration

Job description

NewRocket is seeking a ServiceNow Solution Architect - AI to lead development and mentoring of a team delivering AI-driven ServiceNow solutions. You will design, build, deploy, and optimize complex workflows, integrations, and CMDB-related initiatives on large-scale projects.

You will drive alignment with technical leads, implement advanced Now Assist features, and ensure high-quality delivery while guiding customers through enterprise deployments.