ServiceNow Lead Engineer - AI

NewRocket; United States; Remote; USD 140,000 - 220,000; Full time

Job summary

NewRocket, a global Elite ServiceNow partner, seeks a ServiceNow Lead Engineer – AI (India) to spearhead our AI/ML development efforts and design AI solutions that transform workflows and set new industry standards.

As Principal Architect, you’ll mentor a team, train models across AWS, Azure, and Vertex AI, and push NLP, data engineering, and analytics to deliver scalable, enterprise-grade solutions in a fast-evolving AI landscape.

Qualifications

• 5+ years applying AI & automation within ServiceNow ecosystems.
• Senior/lead role experience mentoring developers and guiding complex projects.
• Strong coding in Python & SQL with ML frameworks (TensorFlow, PyTorch, Scikit-learn).
• Deep knowledge of algorithms, OOP, and functional design principles.

Responsibilities

• Lead design and leadership across our AI/ML practice in ServiceNow.
• Mentor a team of AI/ML developers and shape next-gen Agentic AI solutions.
• Develop, train, and deploy ML models for predictive analytics and classification.
• Work across AWS, Azure, and Google Cloud to deliver scalable solutions.
• Fine-tune Hugging Face transformers for classification, summarization, and sentiment analysis.
• Build chatbots and AI automation with Teams, Azure AI, and ServiceNow.
• Harness Spark and Snowflake for large-scale analytics and data processing.
• Design ETL pipelines ensuring quality, transformation, and validation.
• Optimize SQL, MySQL, PostgreSQL, and MongoDB for performance.
• Turn insights into impact with Tableau and Power BI.
• Train and deploy LLMs for conversational AI and summarization.
• Engineer autonomous, adaptive AI agents with real-time learning.

Skills

ServiceNow

AI/ML development

Python

SQL

Cloud platforms

Data analytics

Team leadership

NLP

Model deployment

Big data

Education

Bachelor’s degree in CS/DS/AI/ML

Tools

TensorFlow

PyTorch

Scikit-learn

Apache Spark

Snowflake

Tableau

Power BI

Hugging Face

Job description

ServiceNow Lead Engineer – AI (India)

Join the Crew That’s #GoingBeyond

At NewRocket, a global Elite ServiceNow Partner, we don’t just implement technology—we help the world’s top enterprises navigate change with confidence. Now we’re building the next frontier: Agentic AI in ServiceNow.

We’re looking for a ServiceNow Lead Engineer (India) to spearhead our AI/ML development efforts. This is your chance to lead a high-impact team and design AI solutions that transform workflows, boost intelligence, and set new industry standards.

What You’ll Do

As the Principal Architect, you’ll take charge of design, development, and leadership across our AI/ML practice:

• Lead & Inspire – Mentor a team of AI/ML developers while shaping next-gen Agentic AI solutions in ServiceNow.
• Build AI at Scale – Develop, train, and deploy ML models for predictive analytics, classification, and clustering.
• Cloud Power – Work across AWS (SageMaker, Lambda, S3), Azure, and Google Cloud (Vertex AI) to deliver scalable solutions.
• NLP Innovation – Fine-tune Hugging Face transformer models (BERT, GPT) for classification, summarization, and sentiment analysis.
• Smart Automation – Build chatbots and AI automations with Microsoft Teams, Azure AI, and ServiceNow.
• Big Data Mastery – Harness Apache Spark and Snowflake for large-scale analytics and data processing.
• Data Engineering – Design ETL pipelines ensuring quality, transformation, and validation.
• Database Excellence – Optimize SQL, MySQL, PostgreSQL, and MongoDB for performance.
• Visual Storytelling – Turn insights into impact using Tableau and Power BI.
• LLM Leadership – Train and deploy Large Language Models for conversational AI, generation, and summarization.
• Agentic AI – Engineer autonomous, adaptive AI agents capable of real-time learning and decision-making.

What You Bring

• 5+ years applying AI & automation within ServiceNow ecosystems.
• Proven track record in a senior/lead role, mentoring developers and guiding complex projects.
• Strong coding expertise in Python & SQL, with ML frameworks (TensorFlow, PyTorch, Scikit-learn).
• Deep knowledge of algorithms, OOP, and functional design principles.
• Proficiency with Pandas, NumPy, Matplotlib, Seaborn for analytics.
• Cloud fluency: AWS, Azure, Google Cloud.
• Experience in big data processing (Spark, Snowflake).
• NLP expertise with Hugging Face and cloud AI services.
• Strong grasp of databases, data warehousing, and optimization.
• Skilled with data visualization tools (Tableau, Power BI).
• A collaborative spirit, eager to adapt, learn, and lead in an evolving AI landscape.
• Exceptional problem-solving and analytical skills.

Education:

• Bachelor’s degree in Computer Science, Data Science, AI/ML, or related field.

Why Join Us?

• Work on cutting-edge AI/ML projects with global enterprises.
• Be at the forefront of Agentic AI in ServiceNow.
• Join a culture where your voice matters, your growth matters, and YOU matter.

We’re not just building AI—we’re building the future of intelligent enterprises.