ServiceNow AI Solution Architect for Enterprise Workflows

NewRocket; Vista (CA); On-site; USD 150,000 - 210,000; Full time

Job summary

NewRocket seeks a ServiceNow / AI Solution Architect to lead the Plutus platform architecture, including scoped apps, workspace patterns, workflow automation, and AI-enabled design. The role ensures scalable, secure governance and readiness for AI agent deployment and insurance workflow automation.

The candidate will partner with customer teams, define integration patterns, and establish technical standards while guiding the project to successful deployment and ongoing governance.

Qualifications

• ServiceNow platform architecture knowledge required.
• App Engine and scoped applications experience.
• UI Builder and Workspaces familiarity preferred.
• Flow Designer and IntegrationHub experience.
• REST/API patterns and ServiceNow integration know-how.
• AI capabilities including Now Assist and agent orchestration.
• Human-in-the-loop workflow design and governance.

Responsibilities

• Define the ServiceNow and Plutus application architecture.
• Determine Plutus fit within the customer’s ServiceNow environment.
• Design scoped application, workspace, workflow, and integration patterns.
• Define how agents, workflows, UX, business rules, integrations, and approvals work together.
• Set technical standards for configuration, governance, and guardrails.
• Validate AI behavior, escalation logic, guardrails, and monitoring needs.
• Collaborate with customer teams on environment readiness and deployment approach.
• Remain involved to ensure architecture integrity during implementation.

Skills

ServiceNow architecture

Now Assist

AI capabilities

REST API

IntegrationHub

Security governance

Insurance domain

Regulated workflows

Job description

NewRocket seeks a ServiceNow / AI Solution Architect to lead the Plutus platform architecture, including scoped apps, workspace patterns, workflow automation, and AI-enabled design. The role ensures scalable, secure governance and readiness for AI agent deployment and insurance workflow automation.

The candidate will partner with customer teams, define integration patterns, and establish technical standards while guiding the project to successful deployment and ongoing governance.