ServiceNow Solution Architect - Agentic AI

NewRocket; United States; Remote; USD 150,000 - 190,000; Full time

Job summary

NewRocket is seeking a ServiceNow Solution Architect - AI to lead development and mentoring of a team delivering AI-driven ServiceNow solutions. You will design, build, deploy, and optimize complex workflows, integrations, and CMDB-related initiatives on large-scale projects.

You will drive alignment with technical leads, implement advanced Now Assist features, and ensure high-quality delivery while guiding customers through enterprise deployments.

Qualifications

• 8+ years implementing/ config/ developing ServiceNow across 2+ capabilities (ITSM, ITOM).
• Strong experience with AI and automation features within ServiceNow.
• Hands-on with Now Assist, NLP, predictive analytics and automation.
• Experience integrating ServiceNow with other systems via REST/SOAP.
• Proven CMDB/Discovery/ITSM/workflows implementations to meet requirements.
• Scripting skills: Business Rules, Client Scripts, UI Builder, REST APIs.

Responsibilities

• Lead design, development, and deployment of AI-driven ServiceNow apps.
• Interface with stakeholders to gather requirements and mentor engineers.
• Implement and customize maps, rules, and event management within SN.
• Ensure quality through testing, debugging, and documentation.
• Coordinate integrations between ServiceNow and external systems.
• Support production incidents and promote updates across SN environments.

Skills

ServiceNow architecture

AI-driven development

Scripting (Business Rules, UI Builder)

SN integration (REST/SOAP)

CMDB/Discovery knowledge

Now Assist / AI features

Team leadership / mentoring

DevOps & project delivery

Education

Bachelor’s or Master's in CS/IT/AI/related

Tools

ServiceNow

REST/SOAP

JDBC/ODBC

Web services integration

Job description

Why Us

NewRocket is the AI-first Elite ServiceNow Partner that activates real value on the Now Platform. As a trusted advisor to enterprise leaders, we combine industry expertise, human-centered design, and enterprise-grade AI to help organizations navigate change and scale with confidence.With two decades of experience guiding clients to realize the full potential of the ServiceNow AI Platform, we are one of the largest pure-play ServiceNow partners, uniquely focused on enabling enterprises to adopt AI they trust—AI that delivers lasting business value.

We # GoBeyondWorkflows to create new kinds of experiences for our customers.

Come join our Crew!

The Role

NewRocket is a global team made up of ServiceNow professionals who help our customers run and grow their ServiceNow environments. We are hiring a ServiceNow Solution Architect -AI with strong ServiceNow development & implementation experience. The Solution Architect is responsible for leading, coaching and mentoring a team of Senior Software Engineers/Software Engineers who provide the development of project professional services for customers. The Architect will implement and develop customizations based on functional and technical requirements using leading practices and internal code standards on large-scale more complex professional services projects.

We will provide support and guidance to get you up to speed on some of the most amazing projects! We provide official ServiceNow training so you can achieve multiple certifications. We will set expectations for what success looks like. Then we will allow you use your skills and experience to come up with innovative solutions to achieve customer goals.

We are #GoingBeyond Come join our crew!

What You Will Be Doing

• As a ServiceNow Solution Architect AI , you will interface with end-users, IT teams and key stakeholders to gather systems requirements.
• Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
• Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
• Write complete programming and perform testing and debugging of applications using current programming language and techniques.
• Designcustom or product-based solutions based on ServiceNow applications
• Configuring integrations between ServiceNow via REST/SOAP web and other applications
• Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders
• Participate in user acceptance testing of the resulting maps, impact rules and event management work
• Promote your update sets and data across applicable SN environments
• Remediate any production incidents that arise related to this scope
• Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns

What You Bring Along

• 8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM,ITOM etc.)
• Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist, leveraging AI-driven insights to improve service delivery and operational efficiency.
• Hands-on experience implementing and optimizing Now Assist features such as AI-powered case summarization, resolution recommendations, and conversational workflows.
• Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
• Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
• Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
• Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
• Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting.
• Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources.
• Adapts quickly in a fast-paced environment

Education:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field.

Certifications & Knowledge

The candidate must be willing and able to continue their education within the ServiceNow platform and beyond. It is expected that the candidate will be able to complete ServiceNow competency Certifications as well as Module Accreditations.

Preferred Certifications:

• ITIL Foundation
• ServiceNow CSA and CAD

We Take Care of Our People

NewRocket is committed to a diverse and inclusive workplace.We value and celebrate diversity, believing that every employee matters and should be respected and heard.We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.For individuals with disabilities who would like to request an accommodation, please contact [e-mail].