ServiceNow Administrator – AI & Automation Innovator

Harris Computer

Maine

On-site

USD 58,000 - 65,000

Full time

5 days ago

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Benefits offered by this job

Three weeks vacation

Medical, Dental, Vision coverage

Stock ownership program

RRSP matching

Flexible work options

Job summary

Harris Computer seeks an experienced ServiceNow Administrator/Automation Analyst to drive AI-enabled service improvements, automation, and streamlined processes. You will collaborate with business and technical stakeholders to translate requirements into practical ServiceNow solutions.

The role blends hands-on ServiceNow work with AI-enabled workflows, testing, and strong communication. You will join our team focusing on enhancements, automation initiatives, and continuous improvement.

Qualifications

3–5 years hands-on ServiceNow administration, configuration, or platform support experience.
ServiceNow CSA certification or equivalent practical experience.
Experience with ServiceNow ITSM and core platform configuration.
Hands-on experience with ServiceNow Virtual Agent or other AI-enabled self-service and automation capabilities.
Practical experience applying generative AI or AI-assisted workflows in a business/IT environment.
Experience with Flow Designer and workflow automation.
Experience building Service Catalog items and service request workflows.
Experience with Employee Center and Service Portal customization.

Responsibilities

Support AI-enabled service improvement and self-service initiatives using ServiceNow AI capabilities.
Identify opportunities to simplify and automate manual processes with Flow Designer, subflows, approvals, notifications, and IntegrationHub.
Design, build, and enhance Service Catalog items and service request workflows.
Configure and enhance Employee Center and Service Portal, including widgets and UX improvements.
Support cross-platform automation and integrations between ServiceNow and enterprise systems via IntegrationHub and APIs.
Work with stakeholders to translate requirements into process flows, user stories, and acceptance criteria.
Administer, configure, maintain, troubleshoot, and enhance the ServiceNow platform and ITSM functionality.
Create and execute test plans, test cases, and coordinate UAT with business stakeholders.
Support releases, upgrades, and post-implementation activities.
Create and maintain documentation and communicate progress and risks to stakeholders.