AI-Driven Service Desk & Systems Admin

Woongjin, Inc; Plano (TX); On-site; USD 63,000 - 77,000; Full time

Job summary

Woongjin, Inc in Plano, TX seeks a Service Desk & IT Operations specialist. The role covers system administration, data analysis, and AI-assisted automation to improve processes.

You will support users, manage access, and coordinate with Korea HQ, using Jira for ticketing and workflow tasks. Ideal candidates have a Bachelor's degree and 5+ years in related areas, plus fluent English and Korean for client communications.

Qualifications

• Bachelor's degree preferred in IS/CS/BA/Data Analytics.
• 5+ years in service desk, IT operations, system administration or related areas.
• Experience supporting users and coordinating with stakeholders.
• Fluent English and Korean for client communication.

Responsibilities

• Provide service desk and customer support.
• Perform system administration tasks and access management.
• Manage Jira/workflow configurations and integrations.
• Analyze data with Excel, KPI reporting.
• Explore AI-assisted automation and lightweight development.
• Improve processes using Agile mindset and QA improvement.

Skills

Service Desk

IT Operations

System Admin

Data Analysis

AI-assisted Dev

Prompt Engineering

Bilingual EN/KR

Education

Bachelor's degree (IS/CS/BA/Data Analytics)

Tools

Jira

Job description

Woongjin, Inc in Plano, TX seeks a Service Desk & IT Operations specialist. The role covers system administration, data analysis, and AI-assisted automation to improve processes.

You will support users, manage access, and coordinate with Korea HQ, using Jira for ticketing and workflow tasks. Ideal candidates have a Bachelor's degree and 5+ years in related areas, plus fluent English and Korean for client communications.