IT Technical Support Bilingual Korean English

Woongjin, Inc; Washington (District of Columbia); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k)

Short-Term Disability Insurance

Job summary

Woongjin, Inc is seeking a Korean/English bilingual IT Technical Support Specialist to join our IT helpdesk. The role focuses on troubleshooting Windows environments, AD, and Office productivity tools, with 2nd-line support responsibilities.

The ideal candidate has 5+ years in enterprise IT support, strong communication, and experience with SCCM, Remote Desktop, and Zendesk. Occasional on-site and after-hours VIP support for executives is required.

Qualifications

• Bachelor’s degree in IT/CS or a related field.
• 5+ years in enterprise IT support.
• Strong AD (ADUC, GPOs, DNS, DHCP) and Windows expertise.
• Experience with SCCM, Remote Desktop, and ticketing tools.
• Korean/English bilingual with strong communication skills.

Responsibilities

• Provide 2nd-line IT support for laptops, desktops, and mobile devices in Windows environments.
• Troubleshoot and resolve Active Directory issues (user accounts, GPOs, DNS, login).
• Support Office suite and enterprise collaboration tools.
• Handle escalations from Tier 1 and coordinate with Tier 3 and infrastructure teams.
• Onboard/offboard users and manage access rights via AD and other systems.
• Provide on-site & off-hour VIP support for Executives.

Skills

Korean language

English language

Microsoft Active Directory

Windows 10/11 support

Office 365/Office suite

Customer support

Remote support tools

Education

Bachelor's degree in IT/CS

Tools

SCCM

Remote Desktop

Zendesk

ServiceNow

BMC Remedy

Job description

IT Technical Support -Bilingual (Korean/ English)

• Contract
• Compensation: USD 60,000 - USD 70,000 - yearly

Our Mission

WOONGJIN INC. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

• Health Insurance
• Vision Insurance
• 401(k)
• Short- Term Disability Insurance

We are seeking a Korean/English bilingual skilled and customer-focused Tier 2 IT Helpdesk Technician with 5+ years of experience to join our dynamic IT support team. This position is critical to maintaining user productivity and IT service quality, with a strong focus on troubleshooting and resolving issues related to Microsoft Active Directory and Windows environments.

Key Responsibilities

• Provide second-line technical support for laptops, desktops, mobile devices, and peripherals across Windows environments.
• Troubleshoot and resolve incidents related to Microsoft Active Directory (user accounts, group policies, OUs, permissions, login issues, etc.).
• Support Office suite (Outlook, Excel, Word, PowerPoint) and enterprise collaboration tools.
• Handle escalations from Tier 1 support and work closely with Tier 3 and infrastructure teams for advanced issue resolution.
• Perform user onboarding/offboarding and manage access rights through AD and other systems.
• Provide on-site & off-hour VIP Support for Executives and other urgent cases.
• Maintain accurate records of issues and resolutions using the service management system (e.g., Zendesk, etc.).
• Assist with software deployment, patching, and system updates.
• Identify recurring issues and recommend long-term solutions or process improvements.
• Ensure compliance with IT security policies and procedures.

Qualifications

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 5+ years of hands-on experience in an IT support role in an enterprise environment.
• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).
• Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.
• Familiarity with remote support tools (e.g., SCCM, Remote Desktop, etc.).
• Strong problem-solving and communication skills, both written and verbal.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.
• VDI support experience is a plus.
• MacOS support experience is a plus.
• Working knowledge of ITIL practices is a plus.

Preferred Experience

• Experience in IT service desk environments supporting 500+ end users.
• Exposure to basic scripting (PowerShell) for automation tasks.
• Experience with ticketing systems (e.g., Zendesk, ServiceNow, BMC Remedy).
• Experience with Enterprise Mobility Management (or Mobile Device Management).
• Experience with WDS (Windows Distribution Services).
• Experience with disk imaging/cloning tools.

All your information will be kept confidential in accordance with EEO guidelines.