System Admin Service Desk _Bilingual English Korean

Woongjin, Inc; Plano (TX); On-site; USD 63,000 - 77,000; Full time

Job summary

Woongjin, Inc in Plano, TX seeks a Service Desk & IT Operations specialist. The role covers system administration, data analysis, and AI-assisted automation to improve processes.

You will support users, manage access, and coordinate with Korea HQ, using Jira for ticketing and workflow tasks. Ideal candidates have a Bachelor's degree and 5+ years in related areas, plus fluent English and Korean for client communications.

Qualifications

• Bachelor's degree preferred in IS/CS/BA/Data Analytics.
• 5+ years in service desk, IT operations, system administration or related areas.
• Experience supporting users and coordinating with stakeholders.
• Fluent English and Korean for client communication.

Responsibilities

• Provide service desk and customer support.
• Perform system administration tasks and access management.
• Manage Jira/workflow configurations and integrations.
• Analyze data with Excel, KPI reporting.
• Explore AI-assisted automation and lightweight development.
• Improve processes using Agile mindset and QA improvement.

Skills

Service Desk

IT Operations

System Admin

Data Analysis

AI-assisted Dev

Prompt Engineering

Bilingual EN/KR

Education

Bachelor's degree (IS/CS/BA/Data Analytics)

Tools

Jira

Job description

Job Description

• Service Desk & Customer Support
• System Administration (Jira/MSP+/Web Systems)
• Data Analysis (Excel/KPI/Reporting)
• AI-Driven Automation & AI-assisted Development
• Continuous Process Improvement (Agile Mindset) on QA/System failure issues
• Perform basic to intermediate system administration tasks, including User and access management
• System configuration: Workflow and process maintenance, Issue investigation and escalation
• Ability to leverage prompt engineering techniques to create, optimize, and maintain AI-assisted workflows.

Qualifications:

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Business Administration, Data Analytics, or a related field preferred.
• 5+ years of experience in one or more of the following areas:
• Service Desk / Help Desk Operations
• IT Operations or Application Support
• System Administration
• Experience supporting users, troubleshooting issues, and coordinating with multiple stakeholders.
• Ability to work effectively with both U.S.-based teams and Korea-based Headquarters.
• Fluent written and verbal communication skills in both English and Korean in order to communicate or make presentation for the clients.

Special Skills & Qualifications

• Experience with Jira or other ticketing/workflow management systems preferred.
• Understanding of web-based applications and system integrations.
• Experience building lightweight automation solutions using AI-assisted development (\"Vibe Coding\"), low-code/no-code platforms, scripting, or similar technologie

Additional Information

All your information will be kept confidential according to EEO guidelines.

*** NO C2C ***

Compensation:

$70,000-$70,000 per year