AI-Driven Security Account Manager

Allied Universal; Austin (TX); On-site; USD 70,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Disability insurance

Eight paid holidays

Job summary

Allied Universal is hiring an Account Manager in Austin to lead daily security operations and protect people and property. You will guide security officers and supervisors, drive performance, and foster a culture of safety and service.

The role emphasizes client relationship management, training oversight, and operational efficiency, with opportunities for growth in a global security services leader. Ability to manage multiple projects is essential.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license if driving a company vehicle or personal vehicle while conducting business.
• Minimum of two (2) years of experience in business operations, security management, or supervising teams in a fast-paced environment.
• Experience in leading, developing, and retaining a dynamic team while building positive client relationships.
• Knowledge of emergency preparedness, physical security protocols, risk assessments, and law enforcement coordination.
• Proven ability to evaluate situations, make sound independent decisions, and resolve conflicts efficiently.
• Proficiency in web-based applications and computer systems, including Microsoft Office.
• Ability to communicate effectively with clients and employees while managing multiple projects and driving operational excellence.
• Financial acumen; manage staffing levels while minimizing non-billed overtime and managing turnover costs; planning and organizing to control inventory-related costs.

Responsibilities

• Manage scheduling using AI-powered tools to meet client contract hours and minimize unbilled overtime.
• Lead and develop security teams; hire, coach, and manage officers and supervisors; oversee payroll and employee relations.
• Enhance client relationships as the primary contact to ensure high-quality service protecting people and property.
• Handle security incidents and emergencies; respond professionally and coordinate with clients and internal teams.
• Direct compliance and security operational excellence; oversee training, safety, and site standards and inventory management.

Skills

Team leadership

Scheduling

Client relations

Emergency response

Budgeting

MS Office

Communication

Security operations

Problem solving

Education

High school diploma or equivalent

College degree in Business Administration or a law enforcement-related field

Tools

Security systems (CCTV, access control)

Microsoft Office

Job description

Allied Universal is hiring an Account Manager in Austin to lead daily security operations and protect people and property. You will guide security officers and supervisors, drive performance, and foster a culture of safety and service.

The role emphasizes client relationship management, training oversight, and operational efficiency, with opportunities for growth in a global security services leader. Ability to manage multiple projects is essential.