AI-Driven SaaS Account Manager

PagerDuty

Concord (NH)

Hybrid

USD 105,000 - 125,000

Full time

14 days+

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Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Job summary

PagerDuty, Inc. is seeking an Account Manager to serve as the primary point of contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities.

You will partner with cross-functional teams to deliver exceptional customer outcomes and manage contract value through strategic account management. The ideal candidate brings 7+ years of customer-facing experience, strong commercial acumen, and experience with Salesforce, Gainsight, Tableau, or Looker to

Qualifications

7+ years of combined customer-facing experience (Account Management/Customer Success/Renewals).
4+ years of proven success managing renewals and growth within a SaaS environment.
Experience using Salesforce and analytics tools (Gainsight/Tableau/Looker).
Bachelor’s degree or equivalent experience.

Responsibilities

Own a portfolio of existing customers to ensure adoption, value realization, and retention.
Develop and execute account plans that drive renewals and uncover expansion opportunities.
Present and negotiate renewal proposals and manage contract value through strategic account management.

Skills

Account management

Renewals

SaaS sales

Customer success

Data-driven

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty, Inc. is seeking an Account Manager to serve as the primary point of contact for a portfolio of existing SaaS customers, driving adoption, renewals, and expansion opportunities.

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