AI-Driven SaaS Account Manager

PagerDuty; Olympia (WA); On-site; USD 105,000 - 125,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity

ESPP (Employee Stock Purchase Program)

Retirement or pension plan

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & Hibernation-D

Paid parental leave: 22 weeks for one;

Paid volunteer time off: 20 hours per年

Company-wide hack weeks

Mental wellness programs

Job summary

PagerDuty is seeking a proactive Account Manager to own a portfolio of existing SaaS customers, driving renewals, adoption, and expansion with data-driven insights. You will work across Legal, Sales Ops and Renewals to ensure smooth contracting and accurate forecasting while maintaining deep product knowledge to optimize configurations.

Ideal candidates bring 7+ years of customer-facing experience, a track record in renewals, and familiarity with Salesforce and analytics tools, with a Bachelor's

Qualifications

• 7+ years of combined customer-facing experience, including Account Management, Customer Success, or Renewals.
• 4+ years of proven success managing renewals and growth within a SaaS environment.
• Experience using Salesforce (SFDC) and analytics tools such as Gainsight, Tableau, or Looker.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Own a portfolio of existing customers to ensure adoption, value realization, and retention.
• Develop and execute account plans that drive renewals, mitigate churn risk, and uncover expansion opportunities.
• Present and negotiate renewal proposals, structure multi-year options, and manage contract value through strategic account management.
• Monitor customer health using usage analytics, telemetry, and business insights to identify and address risks early.
• Collaborate cross-functionally with Legal, Sales Operations, and Renewals teams to ensure smooth contracting, forecasting, and reporting processes.
• Maintain strong product knowledge and deliver consultative guidance to drive configuration optimization and feature adoption.

Skills

Customer-facing experience

Renewals

SaaS experience

Sales collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce (SFDC)

Gainsight

Tableau

Looker

Job description

PagerDuty is seeking a proactive Account Manager to own a portfolio of existing SaaS customers, driving renewals, adoption, and expansion with data-driven insights. You will work across Legal, Sales Ops and Renewals to ensure smooth contracting and accurate forecasting while maintaining deep product knowledge to optimize configurations.

Ideal candidates bring 7+ years of customer-facing experience, a track record in renewals, and familiarity with Salesforce and analytics tools, with a Bachelor's