AI-Driven RevOps Director, Customer Operations

Simpro Software

Miami (FL)

On-site

USD 180,000 - 270,000

Full time

34 hours ago

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Job summary

Simpro Software is seeking a Director of Customer Operations to lead the global post-sale RevOps function. You will partner with Account Management, Professional Services, Support, and Customer Marketing to drive operating rhythms, analytics, forecasting, and planning.

This AI-first leader will manage a small team of analysts and influence finance, strategy, and GTM execution. You will build disciplined processes, develop capacity plans, and design compensation for post-sale teams while

Qualifications

Bachelor's degree in Business, Finance, Operations, Marketing, Economics, or related field required.
MBA or advanced degree preferred.
6+ years in Customer Operations, Revenue Operations, Business Operations, Finance, or Consulting in a SaaS environment.
1+ years leading teams and driving cross-functional operational programs.
Hands-on experience supporting Customer Success, Account Management, Support, or Customer Marketing in a high-growth or global company.
Proven track record designing and rolling out compensation plans, quota frameworks, and capacity models for post-sale teams.
Strong experience with operational planning, KPI management, pipeline forecasting, and executive reporting.
Proficiency with CRM, BI, and analytics platforms-Salesforce, Tableau, Looker, Power BI, or equivalent.

Responsibilities

Serve as the embedded RevOps strategic partner to the CCO, enabling effective leadership across Account Management, Professional Services, Support, and Customer Marketing
Own and lead business operating rhythms-weekly run-the-business meetings, QBRs, business inspections, root-cause analysis, and corrective action planning
Build structure, accountability, and execution discipline across the customer organization
Own customer lifecycle analytics, pipeline visibility, and revenue forecasting for post-sale segments
Analyze customer, operational, and financial data to surface trends, risks, and growth opportunities that inform strategic decisions
Monitor retention and growth performance through daily and weekly tracking against key business metrics
Conduct ad-hoc analysis to support the CCO and CMO with executive-level reporting and business cases, partnering with the VP of FP&A & Revenue Operations on priorities
Partner with Finance on budgeting and forecasting, translating financial goals into operational targets for customer-facing teams
Drive Customer go-to-market planning including capacity planning, quota setting, and operational performance management
Design, build, and roll out compensation plans for post-sale teams aligned to company strategy
Develop deep understanding of customer segments, historical performance trends, and attainment vs. targets
Lead and develop a high-performing team of operations analysts focused on business impact and strategic insights
Partner cross-functionally to streamline operations, eliminate friction, and improve efficiency across customer-facing organizations
Enable the CCO and CMO to scale their organizations through rigorous data-driven planning and operational discipline, in close partnership with the VP of FP&A & Revenue Operations